What's new
What's changing in The Big One.
Workflows: several days of the week, and the four departments
A workflow can now create its task several days a week, for example every Monday, Wednesday and Friday. And the “Type” field becomes “Department”, with the software's four departments.
- Improvement
Stocktake settings: add a building, and add buildings automatically
In Linen › Settings › “Stocktake settings”, the “Building storage rooms” tab now has its “Add a building” button and a switch to add buildings automatically. Adding new properties automatically also becomes a simple switch.
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Property stocktake: a switch on the job, a line in the checklist, or the Linen settings
A property's stocktake is done during a cleaning, an inspection or a delivery: you switch it on with one click on the job, you put it in a checklist, or you let Linen plan it. Job departments have the same order and the same colour everywhere.
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The office on phone and iPad: full calendar, people's records, everything by touch
On a phone, the calendar gets its “By cleaner” and “Operations” views back, a job moves with a long press, and a person's record opens from Team. On iPad, everything that needed a mouse now works by touch. Nothing changes on a computer.
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Linen and consumables stocktake: you choose the properties, it comes up in the job by itself
One place decides the count: Linen › Settings. That is where you choose the properties to count, and the stocktake adds itself to the job on the planned day. No more line to put in checklists.
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Cleaner invoices: set the period, from … to …
A cleaner's invoice does not always cover a full month. The office and the cleaner can now enter its dates: the expected amount is calculated for those dates only.
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Linen: “Resolved” to stop seeing a property with no allocation
In the “Missing linen allocation” window of the linen forecast, a “Resolved” button removes a property from the list. Several properties can be selected and marked in one go.
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Pay rules: a tab in Cleaner payroll, and each cleaner's rate on one line
Pay rules become the third tab of Cleaner payroll. Three cards show how each person is paid, and a cleaner's hourly rate is changed directly in the list.
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Cleaner invoices: a tab in Payroll, a red dot and a new layout
Invoices sent by cleaners now have their own “Invoices received” tab in Cleaner payroll. A red dot in the menu tells you as soon as an invoice is waiting, and each invoice opens next to the list to be checked.
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Inviting a client: add their documents in the same window
The “New client access” window now has a “Shared documents” section: a contract, an inventory or a price list can be added at the time of the invitation, and the client finds them at first sign-in.
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New property: drafts, manager created on the spot and suggested addresses
A property sheet you started is kept as a draft so you can finish it later. The manager and the invoiced client are created from the sheet, and addresses are suggested again as you type.
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Cleaners upload their documents in the order they like
In “My documents”, there is no need to finish one document to open the next: ID document, Kbis, vigilance certificate and bank details can be uploaded in any order.
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Delivery drivers see their returns to depot in their round
In the delivery driver app, “My round” now shows each return to depot between two deliveries: the time, the reason and what to reload.
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API: each cleaning report as data, and ten more alerts
The API now gives the report link of every completed job, its content (“all good” or “2 points to report”), full times with their time zone and the next arrival. Ten new alerts notify your tool on their own.
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Returns to depot count in deliveries, and in pay if you want
On the dashboard, the “Delivery” card also counts drivers' returns to the depot. In My company, you choose whether delivery drivers are paid for them like a delivery.
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A building's sheet, easier to read
In Properties, a building's sheet now shows its properties first, then the linen storage room in a single table with a gauge per item: you see straight away what is missing.
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The office invites a client's team
In Settings › Access › Client portals, the “Team” column shows who works with each client and lets you invite their colleagues yourself: a housekeeper, an accountant…
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Client portal: your properties in photos, with the price of each service
“My properties” now shows each property as a large tile. One click opens its sheet: listing photos, the services chosen by your provider with their price, and the linen and consumables supplied at each cleaning.
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A search bar in every table
Client spaces, workflows, drivers, invoices, rules, pay…: every table in the software now has its own “Search…” bar, so you can find a row by typing a few letters.
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Client space: the manager sees the price of properties invoiced to another entity
A property managed by a client but “Invoiced to” another entity showed “Price to come” in its space. The price now appears, with the name of the invoiced entity, and the statement gives a total per entity.
Read the article - Integration
Direct debits: bring in the mandates already signed in GoCardless
Have your clients already signed a mandate in GoCardless? The software finds them and links them to your clients in one go, without making them sign a second mandate.
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Clients: the country is chosen in the client card
A client's card now has a “Country” menu. A client established outside France no longer has to provide a SIREN before their first invoice.
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Clients: shared documents directly in the client card
A client's card now shows each document shared in their client space. You can open them, remove them or add a new one without changing screens.
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Clients: choose the right accounting software record in one click
When several accounting software records could match a client, The Big One shows them to you and you choose the right one, without leaving the client list.
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“Unavailable” dates: no workflow during a block, set per property
A new rule for blocked dates: “Block = No workflow”. During an “Unavailable” period (owner stay, works, closure), your workflows no longer create any task. The rule is chosen for the whole company, and each property can have its own.
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Dashboard: the “Delivery” pill and the delivery panel
When a property's delivery is turned on, the word “Delivery” becomes a pill in the job colours: to assign, assigned, on the way, delivered, late. One click opens the delivery panel; a click on a return to depot opens its own.
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Client portals: choose the name shown at the top of the portal
Each client access can have its own portal name, shown at the top (“Hello, …”) instead of the client's name. Set it when creating the access, in “Edit” and in the Excel import.
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Comments: one thread for every job and every delivery
The office writes, the cleaner, the inspector and the delivery driver reply, and everyone sees all the task's comments. A pinned instruction shows at the top: “Read before you start”.
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Dashboard: delivery drivers' returns to the depot
In the Delivery band, each time a delivery driver goes back to the depot is shown in its place in their round, with the time and the reason. A card counts the day's returns.
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Combined listing: the software spots a “whole unit” not yet linked
When a property's calendar copies the stays of other properties at the same address, the software offers to link them as a combined listing. Nothing is linked without your click.
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Linen on the phone: receive, count and correct without tables
On the phone, the Linen menu no longer has tables that overflow: one card per item or per place, every box with its title, and the settings folded away.
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iCal calendars: a copied stay no longer shows twice
A stay received twice through the same iCal link now makes a single bar, and the whole unit of a combined listing no longer takes its rooms' stays for its own.
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Client access: tags and buildings in a tick list
A client access's tags and buildings are ticked in a list, row by row, when importing a sheet and in “Invite several clients”: the client also sees their properties.
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Change the price: the checklist formula and the price list breakdown
In a property's “Change the price” window, you now see how the price is calculated: the formula of the chosen checklist, or the price list breakdown when the price comes from an approved suggestion.
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Where each item comes from: a default choice, and when copying a property sheet
In the Property Sheet Structure, each linen or consumable item has its default “Comes from”: Company, Laundry or Client. And “Copy to other properties” lets you change an item's source.
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A checklist's price as a formula, with variables and the AI
The “…” of a cleaning checklist has a “Formula” tab: the price is written with the same variables as the pricing rules, or the AI writes it from a sentence.
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Your clients invite their team to their portal
A client can now give their colleagues access to their portal: their housekeeper, their accountant, a partner. You choose who can invite, and you are notified of every invitation.
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Client portal: issues reported in properties
Your clients can see, in their portal, the issues your cleaners report in their properties (breakage, faults, leaks…), with photos and what is being done. You choose, client by client, whether they see them.
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Approve cleanings from your phone
The “Cleaning to approve” screen now opens on a phone, for the same people as on a computer: approve a cleaning in one tap, between two properties.
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Receive stock: linen and consumables on the same delivery note
In Linen › Stock › “Receive stock”, one delivery note can mix linen and consumables. A single question, “Where does it come from?”, and one table per family.
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API: a key for a client, limited to its properties
You can now give an access key to a client or a partner: it only reads their properties, never the rest of your company.
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Client portals: the client's logo and a sign-in link
The client's logo can be added as soon as their access is created, and a sign-in link can be copied for a client who has already activated their access, just like for a user.
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Cleaner area: the invoice is sent in a single step
In “Send my invoice”, a single button checks the invoice and then sends it to the office. If there is an alert, the cleaner explains why they are sending it anyway.
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Linen on your phone: the whole menu, like an app
On a phone, Menu ☰ › Linen now opens a home screen: receive, correct and move stock in one tap, then every linen screen. Stock is shown as cards, one per item.
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Client portals: invite several clients, import and export accesses
Settings › Access › Client portals now works like users: invite several clients at once, each with their own sections, or import an Excel sheet.
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API: invoicing, only if you open it
The Big One API now reads your clients, your rates, your reports and your invoices, but only with a token where you have ticked the new “Invoicing” box.
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Finance: choose the cleanings counted
At the top of the financial dashboard, “Cleanings counted” replaces “Revenue basis”: the company setting, all cleanings created in the period, or actual invoiced.
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Phone: linen and deliveries for any day
On the phone, the “Linen” and “Delivery” screens no longer stop at today and tomorrow: the “Choose a date” pill opens a calendar.
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API: linen and deliveries
The Big One API now reads linen in storage, the linen log, orders to suppliers and deliveries, with the driver's visit and proof photos.
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Payroll: the reference rate now applies on its own
A cleaner paid by the hour who has no rate of their own is now paid at your company's reference rate, without entering or clicking anything.
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API: full properties, sectors and buildings
The Big One API now gives, for each property, its sector, building, tags and current client, and for a given property its amenities, listing photos and property sheet.
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API: the team, its availability and its leave
The Big One API now reads your team: each person's role and activities, their sectors, their weekly availability and their leave.
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A checklist's price as a formula, calculated for each property
In Checklist times and prices, the “…” of a cleaning checklist writes its price as a sentence: 2 × the reference time × the client's hourly rate + the linen from the sheet + the consumables from the sheet. A table shows the result for all your properties, figure by figure.
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API: checklist and photos, reported issues, guest reviews and bookings
The Big One API now reads the work done in detail: a job's checklist and photos, issues reported by cleaners and guest reviews. Your tool can also be notified of a reported issue or of a booking that arrives, changes or goes.
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Cleaner requests: “Cleaning approved” in one click, and the cleaner’s hours clearly shown
In Cleaners › Requests, the panel of a request has a “Cleaning approved” button and clearly shows how many hours are applied to the cleaner, and whether they count in their pay.
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Guest reviews: all the reviews of a cleaner or a property in one click
In Quality › Guest reviews, clicking a cleaner or a property opens their reviews, from newest to oldest, with a search and filters. And a review is never credited to a cleaning done after the stay.
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Camera: a flash and a zoom, like a real camera
The camera that opens for a photo or a video now has a flash button (automatic, off, on) and a zoom: pinch the image or tap “2×”.
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Linen count: the list of properties that count differently, and new properties added automatically
In Linen › Settings › Count, the “Properties that count differently” block shows the list of these properties. You add some by ticking them in a table, and new properties can take a setting automatically.
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Photos: the same camera on every phone
Job photos and videos are now taken with The Big One's camera, on iPhone and Android, in the app and in the browser. It works the same whatever the brand of phone.
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Android, in Chrome: photos and videos taken without leaving the page
On an Android phone short of memory, opening the camera from Chrome could reload the page and lose the photo. Photos and videos are now taken within the page itself.
Read the article - Redesign
Linen: the tabs grouped into three families
The Linen page had nine tabs in a single row. They are now grouped into three families: Stock, Needs and Settings, with their tabs just below.
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Checklist times and prices: a supplement on top of the base price
Each cleaning checklist can carry a supplement added to its price: a flat rate (a time and a price), or extra time billed at the client's hourly rate.
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Dashboard: the whole team grouped by department, and a clearer summary of the day
The dashboard now has a single view, the spreadsheet grouped by person. Inspectors, maintenance staff and delivery drivers are grouped there just like cleaners, and buttons choose the departments whose people are shown.
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Checklists: a room's checklist, ticked once
New line type “Checklist (one tick)”: the points to check in a room are written in one frame, the cleaner reads them and ticks the whole list once, with a photo if you ask for one.
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Cleaner app: the latest jobs at the property on every inspection
When opening an inspection, the inspector sees the property's last five jobs: who came, when, in what state, and the problems already noted.
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Cleaner app: who I'm working with, and how long each person works
When a cleaning is shared between several cleaners, the job card shows the team: “You” first, then each teammate with their hours, and the total time.
Read the article - Redesign
Cleaner app: the cleaning start time in large print, and the guests' times
The card of each of today's jobs now has a light background. It shows the cleaning start time in large print, between the check-out time of the guest who leaves and the check-in time of the one who arrives, with the time left to spare.
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Linen: the log of everything that moved in stock
A new “Log” tab brings together every linen movement, in every place, and says for each one whether it was done by hand, in the field or automatically. A correction now asks for its reason.
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Organisation: freeze the dashboard columns for the whole team
The administrator chooses the frozen rows and columns of the dashboard, in the same place as its columns. When the layout is applied to every account, everyone sees them.
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Alerts & tracking: widgets that open the way you want, and one screen per role
In “Customise” mode, each widget can be set to open or closed, and its lists shortened or in full. The administrator arranges the screen for each office role.
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Job sheet: change the day in one click
In a job's panel, the date is now a button: a calendar opens, you pick the new day, and it is saved.
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Today's jobs: a cleaning done by several cleaners now shows for each of them
In the spreadsheet by cleaner, a cleaning assigned to two or more cleaners now appears in each cleaner's day, with their share of the time.
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Dashboard: an unavailable period is no longer mistaken for a check-in
When a property is blocked in its calendar, today's jobs show it in grey with a padlock: “Unavailable from 15:00”, with its dates. No more false “ends after the guest checks in” alert.
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iCal calendars: read every 15 minutes, with an alert if they stop responding
Your properties' iCal links are read every 15 minutes. If a link misses 3 reads in a row, an alert appears in the calendar, the property sheet and Alerts & tracking.
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Today's jobs: freeze rows and columns, as in a spreadsheet
In the today's jobs table, you can freeze the header row, the first rows and the first columns. They stay visible while the table scrolls.
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Add a delivery vehicle, step by step
Adding a vehicle now takes 4 short steps, with a summary at the end. You can also start from an existing vehicle: all that is left is to give it a name.
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Split the cleaning time: change cleaner without leaving the window
In the “Split the cleaning time” window, click a cleaner’s name to replace them with someone else. The new cleaner takes over the time planned for the previous one.
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Field workers: the sector is chosen at invitation
When your company has sectors, every field worker is linked to one or more sectors as soon as they are invited. For the team already in place, one window links everyone at once, with the sector closest to each address already suggested.
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Linen stock: add or remove by hand
A new “Correct stock” button in Linen › Stock: choose a place, then add or remove items. The stock changes straight away and the correction goes into the place's history.
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Today's jobs: a spreadsheet view, grouped by cleaner
Today's table has a second layout, “Spreadsheet by cleaner”: tight rows like a spreadsheet, one line per cleaner with their total hours, and about 25 properties per screen.
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Linen preparation: no more tick boxes
On a phone, the linen preparation slip no longer asks you to tick every item. Everything counts as ready by default: the cleaner only reports what is missing, then approves once.
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Assignment proposal: collapse the decisions to see the whole timeline
The “Decisions to make” column collapses in one click: the timeline and the map take the full width, and jobs are no longer cut off.
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The whole office can assign, and a one-off task on the day you choose
Managers and inspectors now see the whole team when assigning a job. A one-off task can create a job on the chosen day, even when a job is already planned at the property.
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Complete SIREN numbers: mark a client as a private individual
In the “Complete SIREN and TVA numbers” window, a client who is a person rather than a company is handled in one click: the record switches to Individual and is no longer asked for.
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Cleaner invoices: accept them before compliance is approved
A new setting lets cleaners send their invoice even if their documents are not approved yet. At payment, the invoice and the compliance file say so clearly.
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Cleaning and delivery managers: the property sheet and the team map
Cleaning and delivery managers open each property's sheet, fill it in after tapping the pen, read its history and follow the team on the map.
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On the phone: “Linen” and “Delivery” each have their own entry
The phone menu now separates linen preparation from driver tracking. In “Delivery”, each driver's card opens out onto the stops of their round.
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Flows during a stay: full days, half days or any day
A flow that runs during stays can now count full days only (neither check-in nor check-out), or only the check-in day and the check-out day.
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Create your team's accounts now, send the invitations later
In “Invite several people”, the “Create without sending” button creates the accounts without any email going out. You send the invitations whenever you like.
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Upload dozens of documents at once
Drop up to 100 files: the software reads each one, files it with the right cleaner or client, and you check before saving.
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An Excel template to download to import your team
In Settings › Access › Users › Import a CSV, the “Download a template” button gives you a ready-to-fill Excel file, with the same choices as the invitation as drop-down menus.
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Add properties to a building in one click
Properties › Buildings: each building has a “+” button that opens the list of properties to attach, with a search box and checkboxes.
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Flows during a stay: choose the day the repetition starts
A flow that runs during stays now starts on the day you want: “every 2 days from day 2 of the stay”, or “on day 3 of the stay only”.
Read the article - Redesign
A sector's page, tidied up
Smart assignment › Detailed settings › Rules › Sector: a single numbering from 1 to 10, two addresses named after what they do, a Deliveries tab, and a new sector that only shows what can be filled in.
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Default tags for the properties of a connected software
On each account in Settings › Flows and integrations, choose tags: they are applied to every property linked to that account, now and at each new import.
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Bin: restoring a property whose name is already taken
When an active property already bears the name of the one you are restoring, a window lets you choose: restore it as “Name (old)”, replace the active property, or merge the old one into the active one, taking over its whole history.
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Import your properties: fewer questions, more safety
The Excel spreadsheet is accepted with your own column titles, properties that are already known are updated without a question, a doubtful address no longer blocks the import and iCal calendars are kept. In the “Link apartments” window, listings find their property more often, and linking by hand takes fewer clicks. Since 28 October: the “Client / propriétaire” (client / owner) column links each property to its client, created properties arrive inactive and a question offers to activate them, and an import resumes where you left it.
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A faster search, and a page for every booking
The magnifier at the top (⌘K or Ctrl K) finds a booking, its jobs, a property, a person or a report, with a preview on the right. A booking opens on its own page: the whole stay, in time order.
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A property without a rate now takes the price from your price list
A property that has no price of its own yet is no longer “no price”: it takes the price from your price list for its size, and its cleanings are invoiced at that price.
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Guesty direct for every account, Calry as partner access
Every Guesty account now connects directly, with the account's Open API application. An account already connected through Calry switches to direct in a few clicks, without losing a single booking or job.
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Guesty: connect a client's filtered feed, without access to their account
A client who does not want to open their Guesty account can publish their properties, bookings and reviews themselves at an address protected by a token. The Big One only reads that address.
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Booking cancelled in your software: the cleaning is removed, with a trace
When a stay is cancelled in your property management software, the cleaning that has not started yet follows your “When the booking is cancelled” setting, and nothing disappears without a trace.
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Guest reviews: Guesty, Hostaway, Smily, RentalReady and Beds24 connected directly
Guest reviews now also come from property management software connected directly. Each review is linked to the cleaning of the stay and to the cleaner who did it.
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Agents' documents: erased automatically after the collaboration ends
The identity documents, bank details, certificates and contracts your agents upload are no longer kept indefinitely. They stay for the whole collaboration, then are erased automatically.
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On your phone: who is late, alerts in two pills, the menu as cards
For the office, on a phone, the Map tab shows where each agent stands and who is late. Alerts are sorted into “To handle” and “Tracking”. The menu is shown as cards with its counters, and each reported problem shows its photo.
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Hosthub now connects directly
Hosthub properties, bookings and holds now reach The Big One with no intermediary, using the API key you create in Hosthub.
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Property stocktake: the field counts, the office sees
A single “Property stocktake” line in the job: linen in place, storage room and consumables, in a few taps. Each property's “On site” updates, a property below minimum warns the office, and you choose who counts and when.
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Smily (BookingSync) now connects directly
Smily properties, bookings and blocked dates now reach The Big One with no intermediary: nothing to copy, you, or your client through a link, authorise The Big One from the Smily account. Gradual opening, limited places for now.
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Smoobu: add your key and secret before 31 October
Smoobu is changing how it checks connections: from 31 October 2026, an API key and its secret are required. The Big One now asks for them; if your Smoobu account is already connected, add them so that properties and reservations keep coming in.
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RentalReady now connects directly
RentalReady properties and reservations now reach The Big One with no intermediary: you paste the credentials of your RentalReady application, then you, or your client through a link, authorise The Big One from the RentalReady account.
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Receive linen: templates so you no longer re-enter the same items
In Linen › Receive linen, a “Template” list adds the items of a usual delivery in one go, for example “ELIS — standard delivery”. You only type the announced and counted quantities.
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Cleaner payroll: one line per person, as cards or a table
Finance › Cleaner payroll is now organised by person, like the Team screen: a cleaner who does cleaning and deliveries now has just one line and one amount. Two views, Cards and Table, a "Before paying" banner, "Mark as paid" and an export for the accountant.
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All your data in one click, and your logo on the shared cleaning report
The administrator can now download an archive of all the company's data, in Settings › Organisation › Your data. And the cleaning report sent by link now carries your logo and the colour of your reports.
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Linen: what it costs you, whether bought, rented from a laundry or supplied by the client
In Finance › Variable cost rates, each item now has its cost by source: a cost per cleaning and a purchase price for your linen, price per rotation for the laundry, nothing for the client's linen. Margin and losses follow.
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Upload an invoice or a document for a cleaner
An invoice or a certificate received by email or on paper? With “Upload manually”, the office files it in the cleaner's space itself.
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Linen: stock followed from the depot to the cupboard, and storage rooms that refill themselves
New “Stock” tab in the Linen page: the depot, each building's storage room and each property's linen, item by item. Preparation fills storage rooms up to their capacity, and the stock moves on its own with every action.
Read the article - Redesign
Finance organised in four steps, and "This month"
The Finance menu is organised by question: Collect, Pay, Result, Set up. Its new home page, "This month", shows the month's figures and what is left to do, one card per decision.
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Your reports in your colours, and shorter settings
Choose the colour of your PDF reports in Settings › Report appearance, with a preview of the report as your clients receive it. The Settings panel now only keeps what you set once.
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Delivery costs: one setting per delivery driver, per visit, hourly, monthly or employee
New “Delivery drivers” tab in Finance › Pay › Cleaner payroll: you say how each delivery driver is paid. Per visit and hourly are a variable cost, spread over the properties delivered; monthly is a fixed cost; an employee stays in Salaries. Their verified invoice replaces the estimate.
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Job photos: cleaners can also pick them from their gallery
In the checklist, a “Gallery” button sits next to the camera. You choose, role by role and access type by access type, who can use it. Open to everyone at first.
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Linen: say where each item comes from — Company, Laundry or Client
In the property sheet, each linen item states who supplies it: your company, a laundry or the client. One property can mix all three. Linen preparation, delivery rounds and the Excel import take it into account.
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Property sheet: every cell has its “Visible to”
In the Property Sheet Structure, reserve a cell or a section for some departments: Cleaning, Linen, Delivery, Maintenance or Inspection. Everyone only sees the cells that concern them in their app. Nothing changes until you set something.
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Phone, delivery round and linen: simpler screens
In the office, “Today” can be filtered by property, cleaner or department. Cleaners find “My jobs” and “My reviews” tidied up. The delivery driver no longer has anything to record. Cleaners with the Linen activity can open Linen preparation.
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Automatic assignment: always the same person in a property
For each property, choose who comes: always the same person, with a next one when they are not available, or the best ranked of the day. The choice is made department by department.
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Combined listings: a set of properties, managed as one
Do you rent out a whole villa and also each of its floors? Link the properties to their combined listing: the calendar shows who occupies what, and cleanings take the arrivals of the whole family into account.
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Compliance documents: one line per document, in plain words
The window where you choose the documents requested from your contractors has been redesigned: each document fits on one line, written as a sentence, and nothing is deleted without confirmation.
Read the article - Redesign
The Big One on your phone: built for the field
On a phone, the software goes straight to the point: a tab bar at the bottom of the screen, a short menu and screens made for your finger. On a computer, nothing changes.
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Alerts & tracking: the morning summary by email
Every morning, at the time you choose, the people concerned receive by email an update on their alerts: clock-ins to validate, open cleaners' requests, documents expiring, failed syncs…
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Alerts & tracking: a follow-up when the alert persists
When an alert notifies someone and the problem is still not solved after the delay you choose, a follow-up is sent to other people. Example: with no reaction after 15 min, also notify the administrator by Email.
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Alerts & tracking: your alerts can now notify someone
Six alerts of “Alerts & tracking” can send a message to the people you choose: job without a cleaner, missing clock-in, missing photos, job not finished, items not collected from the depot, tomorrow's jobs without a cleaner.
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Notifications: each company chooses who is notified, and by which channel
In Settings › My company › “Notifications and alerts”, bell notifications are now set for the whole company: pause, channels (Bell, Push, Email) and, for office ones, the people notified.
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Alerts & tracking: each company sets its own alerts
In Settings › My company, the new “Notifications and alerts” tab lists the 16 alerts of “Alerts & tracking”. You change their threshold and their level, you pause them, and you add exceptions by property, client or sector.
Read the article - Improvement
Checklists: a line can depend on an amenity of the property
In a line's panel, the “Depend on an amenity” option shows the line only in properties that have this amenity on their sheet. One checklist is enough for all your properties.
Read the article - Improvement
Linen › Items: consumables too, and sheet names to link
The item list now includes consumables (toilet paper, coffee pods, soap). Sheet names that match no item are linked on one screen, without deleting anything.
Read the article - Improvement
A property's priority people: a ranking, and rank counts
A property's list of priority people becomes a ranking: no. 1, no. 2, no. 3. The assignment proposal gives an advantage to the highest ranked.
Read the article - Feature
Assistant: it answers your questions about the software using the help centre
Ask it “How do I create a workflow?”: the assistant searches the help centre articles, sums up the steps and adds the “Open the article” button.
Read the article - Improvement
Agent app: Today, This month and My requests, each in its place
Today shows everything assigned to you for the day, This month keeps only cleanings, and your requests have their own tab.
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Assistant: it learns from your thumbs, and access codes are shown in full
A thumbs down can say in one tap what was wrong. When you specify a property after an ambiguous question, the assistant remembers it for your whole company. And access instructions no longer show “[masked]”: codes are displayed, without ever being sent to the AI.
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Assistant: photos in the conversation, and dictation on your phone
In the office as in the field, you can attach up to four photos to a request to the assistant. On a phone, a microphone button writes what you say into the field: nothing leaves before you tap Send.
Read the article - Improvement
Team map: deliveries and travel time in the card; Operations view for the delivery manager
A person's card on the map shows their deliveries of the day and the real travel time to their next stop. The delivery manager gets the Calendar's "Operations" view, with the Delivery sub-tab only; the sector filter also applies to drivers.
Read the article - Redesign
Operations becomes a Calendar view; Reported issues in the menu
The “Operations” menu goes away: the tracking of the day is now the “Operations” view of the Calendar, next to “By property” and “By cleaner”. “Reported issues” has its own menu entry, right after the Calendar, with its red badge.
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An assistant that reads right away and acts only with your approval
An “Assistant” button in the top bar: ask a question about the schedule, properties or team, or request an action. It answers with your rights and writes nothing before “Confirm”.
Read the article - Improvement
The map stays on screen even if Google refuses it
Team map, Linen tracking, Assignment proposal: when Google refuses to display its map, a backup base map takes over immediately, with the same markers and the same routes.
Read the article - Feature
Assignment proposal: an AI review, on trial
An “AI review” button re-reads the proposal of the day and suggests 3 to 5 adjustments with their reason: a swap between two cleaners that cuts journeys, a job with nobody that someone could take, the person who knows the property… Every idea is re-checked by the solver, and you are the one who accepts.
Read the article - Redesign
All tasks: a lighter table and multiple-choice filters
The “All tasks” screen has a single toolbar, a seven-column table and a “Filters” panel where every list accepts several choices. And everywhere in the software, a filter by property lets you tick more than one.
Read the article - Improvement
Reports and invoices: the net amount due, the credit note preview and several reports in the month
When an invoice has a credit note, the software shows the net amount due everywhere and lets you view the credit note. A single client can have several reports for the same month, and a report's history appears straight away in the right-hand panel.
Read the article - Improvement
One email address = one access per company
The same email address can no longer be both a team access and a client portal in your company. The software tells you as soon as you type it and suggests what to do.
Read the article - Feature
Property sheet: a reference checklist specific to a property, and times and prices to copy
A property can use a different reference checklist from your company's: it is marked “Specific to this property”. “Copy to other properties” can now also copy times and prices.
Read the article - Improvement
A shared dashboard for the whole office, and other improvements
Managers and the administrator see the same dashboard. Cleaning to approve gains filters, the client portal uses the office calendar, a client's tax rate follows a single rule, and several screens are simplified.
Read the article - Improvement
Assignment proposal: “Priority of the day” replaces “Template of the day”
For a particular day, you choose what the proposal favours: fewer journeys, quality, the usual cleaners… Each choice reads as four gauges, and the software shows what changes before recalculating.
Read the article - Feature
Assignment proposal: change the time of a job by dragging it
In the timeline of the Assignment proposal, you can now move a job earlier or later by dragging it sideways, in 5-minute steps, or with the keyboard arrows. Nothing is saved until “Approve proposal”.
Read the article - Improvement
Linen: a single menu entry, five tabs
The Linen menu no longer has a submenu: one click opens a page with five tabs, Missing linen, Forecast, Losses, Stocktake discrepancies and Items.
Read the article - Improvement
Property sheet: the “Linen and consumables” section becomes mandatory
Every property sheet now has a “Linen and consumables” section, made of “Quantity / Client-supplied” rows of type Linen or Consumable. Linen items are chosen from the rows of type Linen.
Read the article - Improvement
One-off cleaning: linen, consumables and a suggested rate
The “One-off cleaning” panel has a new optional “Linen and consumables” section: the cleaner sees in their job what needs to be brought. And “Suggest a rate” calculates an amount with your price list.
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Price list: every price is linked to a field of the property sheet
Every line of the price list now says what it counts on: a field of the property sheet, a linen set, or nothing. The software no longer guesses anything from the name of the fields. The linen and consumables lines of your price lists are “to link”: open the price list to do it.
Read the article - Improvement
An invoice paid by bank transfer moves to “Paid” on its own
When Pennylane shows an invoice as paid, The Big One moves it to the “Paid” step without you having to do anything.
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Deliveries and linen preparation in “All tasks”
Deliveries and linen preparations are now rows of the “All tasks” table, sorted with the jobs by due time. And the dashboard lets you assign a driver, set the delivery time and follow the state of the linen.
Read the article - Improvement
Time is chosen the same way everywhere, and other improvements
Every time and every duration is now chosen in the same two-column picker. And a series of small changes: users' last sign-in, changed bookings hidden in bulk, “Allowed clients”, the client of a one-off cleaning, reference photos dragged into place.
Read the article - Improvement
Reports and invoices: price and client to set up, “Collected” step, previews in the software
One button gathers the properties that cannot go into a report, for lack of a price or a client. Clients paying by direct debit have their “Collected” step, and both the report and the invoice open in the software.
Read the article - Redesign
Pricing: a property's rates always open, and a price that changes on the date you want
In Finance › Pricing, the list of properties is on the left and the rates of the chosen property stay open on the right. A price is changed in a window that asks from when it applies.
Read the article - Improvement
Test accounts: open to every administrator, on sample data
Settings › Access › Test accounts is now open to the administrators of every company. “Test” opens a test company filled with sample data: nothing affects your real data, and nothing is sent.
Read the article - Improvement
Reports and invoices: custom dates on the same screen, and every action in bulk
The month selector now offers “Custom dates”: the list, the figures and the preview switch to your dates without leaving the page. And the selection bar can now check and collect from several clients at once.
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Client portal: the price of each cleaning, and a statement
Your clients now see the price of each cleaning in their portal, and a new “Statement” menu lists all their cleanings with photos, checklist, and price excl. and incl. tax.
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Complete the SIREN of all your clients in one go
When clients have no SIREN or VAT number, the software tells you and offers to complete them all at once, client by client, using the official company register.
Read the article - Redesign
Driver assignment: fewer colours, alerts gathered at the top
Delivery cards no longer carry coloured badges: small grey icons are enough. Whatever needs your attention is gathered in a “To check today” banner at the top of the screen.
Read the article - Improvement
Calendar: job cards that are easier to read
In the calendar, each job now fits on two lines, on a coloured background that shows its status. Fewer elements, and a week that is easier to scan.
Read the article - Improvement
Checklists: your instructions finally reach the cleaner
A checklist's general instructions now show on the cleaner's phone, in a “Before you start” block. And the top of the checklist fits on two lines.
Read the article - Redesign
The menu is now ordered by frequency: Today, Prepare, Accounts, Set up
The left-hand bar follows the rhythm of the work: at the top, the screens you open every day; below, what you prepare; then the money; then the settings. A new “Tasks” menu brings together your checklists and all your tasks.
Read the article - Improvement
Checklists: a line's settings now open on the line
With the panel hidden or the cleaner preview shown, clicking a line showed nothing to set it up. The line's “⋯” now opens its settings in a bubble, right next to it.
Read the article - Improvement
Checklists: first the choice, then the checklist full size
The screen opens on the table of your checklists. You pick one, and it is shown on its own, across the full width: the document gains 256 pixels to write in.
Read the article - Improvement
Checklist times: the effect on pay shows when you make a change
When you change what a checklist is worth or a time specific to a property, one line shows the upcoming jobs concerned and the pay of hourly cleaners, before and after. The “Flat rate” pay mode is now called “On planned time”.
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Checklist times and prices: a single number per checklist
Each cleaning checklist is worth a percentage of each property's “reference cleaning”, a single number for its time and its price, or a flat rate. One window, one line per checklist.
Read the article - Redesign
Rate suggestion: the list on the left, the calculation on the right
The “Rate suggestion” window has been redesigned: the list of your properties on the left and, on the right, where the price of the chosen property comes from, item by item. A confirmation always comes before saving.
Read the article - Redesign
Checklists: write them like a document
The checklist screen has been redesigned: one line per task from the keyboard, rooms that collapse, the details of the line on the right and, next to it, the cleaner's phone.
Read the article - Improvement
Client access and Finance record created in one go
When you give access to the client portal, you can now create the client's record in the same place: no more going back and forth between Settings and Finance.
Read the article - Feature
Linen on the way: the cleaner sees the delivery driver arriving, the driver sees who is waiting
In their job details, the cleaner sees where the delivery driver bringing their linen is and what time they arrive. The delivery driver has a “Map” of their round, with the cleaners still to be delivered. Only during the delivery.
Read the article - Improvement
The team map is now for the office only
Cleaners and delivery drivers no longer see each other continuously on a map: only the office sees locations. In the field, a location is shown only when it is useful, for example when the linen is on its way.
Read the article - Improvement
Rules that save themselves, and other improvements
In the Assignment proposal, rules are now saved as soon as you change them. Several small changes also make everyday work simpler: back to the same search in Properties, expired share links erased, “Get started” guide.
Read the article - Redesign
Access types: screens arranged like the menu
The access types window has been rebuilt: a list as a table, then a three-column editor, with the screens arranged exactly like the menu and the menu the person will see.
Read the article - Feature
Cleaning time linked to checklists
Each checklist now takes its time from the property's reference cleaning (a percentage) or keeps a flat rate. Jobs pick it up on their own, and a property can have its own time.
Read the article - Redesign
Linen preparation: a checklist to tick off on your phone
The “Linen preparation” screen now reads like a preparation slip: the day's list, then one property at a time, with every item to tick. The planned time and delivery driver appear under each property.
Read the article - Redesign
Rate import: file, columns, review
“Import rates” becomes a three-step assistant: you drop an Excel or CSV file, the columns are recognised automatically, then you see every price before → after. Nothing is saved until you confirm.
Read the article - Redesign
Invite a user: you see what the person will see
The “Invite a user” window now has two columns: what you enter on the left, and on the right what the person will see (the menu of their app on their phone, or their menu on a computer), with a summary. After sending, a screen confirms what has been done.
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Driver assignment: one column per delivery driver, just drag the delivery
Operations › Delivery now shows what is left to assign and each delivery driver's round side by side, in time order. Drag a card onto a delivery driver, or open its small sheet to choose the delivery driver and the time.
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Link a manually created apartment to a listing
An apartment entered manually can now be linked to a listing from your management software, from its sheet: it then receives its bookings and photos, like an imported apartment.
Read the article - Redesign
New property: a page laid out like the property sheet
“Add a property” now opens a page in the style of the property sheet: you fill in the sheet directly, section by section, then land on the sheet of the new property.
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Employee or self-employed, right from the invitation
When you invite a field worker, you can say straight away whether they are an employee or self-employed: their contract and pay are created at the same time. The section is optional.
Read the article - Improvement
Assignment proposal: the calculation carries on while you work
After “Generate”, you can go to other screens: the proposal calculation carries on. A marker in the menu shows that it is running, and the message “Proposal for … ready” lets you know, with “View”.
Read the article - Improvement
A property linked to a client is linked everywhere
Linking a property to a client links it everywhere at once: property sheet, rates, invoice and client portal. The “Repair links” button sorts out the properties whose sheet and rates do not name the same client.
Read the article - Redesign
Users: a short list and each person's details
The Users screen (also in Cleaners › Team) shows a short list, a single status per person and filters with their count. One click opens the person's details, next to the list.
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The listing photo on the property sheet
When your management software provides the listing photos, the main photo appears at the top of the property sheet. One click opens all the photos, for the office and for cleaners alike.
Read the article - Redesign
Settings menu: four lines, no more submenus
The Settings menu now fits on four lines: My account, My company, Access, Workflows & integrations. The old submenus become tabs at the top of each page; no screen is removed.
Read the article - Improvement
Calendar: who, how long and what type, at a glance
In the “By property” view, each job becomes a card: its type, the person assigned, the planned or actual time, and a coloured square for its status. Stays become a thin band at the top of the row.
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Invite your whole team at once
One window to invite several people: one row per person, with their role, what they do and their compliance documents. A single button sends all the invitations.
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Cleaners menu: three entries instead of seven
The Cleaners menu now has three entries: Requests, Team and Payroll. Team and Payroll are pages with tabs; no screen has been removed.
Read the article - Redesign
Team: a single “Field worker” role, and activities
When you invite someone and on each person's profile, field roles become a single choice: “Field worker”. What the person does is ticked as activities: Cleaning, Linen, Inspection, Delivery, Maintenance.
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Workflows: a “New workflow” that reads like a sentence
The “New workflow” window has been redesigned: the workflow is written as a sentence to fill in, and a preview shows the tasks it will create over two weeks.
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You make your invoices elsewhere? The Big One still follows your month
With no accounting software connected, choose “I make them elsewhere”: The Big One approves and sends your cleaning reports, you record the invoice made on your side and track its payment.
Read the article - Redesign
Get started: a guided account opening, then a single guide sorted by category
A new company first answers a few questions, one per screen. Then the “Get started” guide brings together all the steps, sorted into colour categories according to the modules you use.
Read the article - Redesign
Client portal: the properties' day at a glance
The client portal has a new home screen: a summary of the day, jobs as cards with their photos, the status of each property and the latest report. The calendar is easier to read.
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Cleaner app: switch from one company to another, and share your position
A cleaner who works for several companies switches from one to another from the app's home screen, just like changing account on a social media app. When the team map is turned on, the app also offers to share their position.
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Finance › Clients: a short list, and the client's details on the right
The Clients screen shows one row per client, with the essentials. A click opens their details on the right: contact details, billing, payment and accounting software.
Read the article - Redesign
Pricing: one page with three tabs, and a new “Rate suggestion”
In the Finance menu, “Pricing” opens a single page with three tabs. The “Rate suggestion” window shows the calculation property by property, and you choose what is saved.
Read the article - Integration
Integrations: Airbnb, Booking.com and Abritel via iCal link, and four software packages on request
Settings › Workflows & integrations › Integrations now shows Airbnb, Booking.com and Abritel, connected via iCal link. Opera, Protel, Misterbooking and Medialog appear “On request”.
Read the article - Improvement
No more input lost by mistake, and other improvements
A window no longer closes by accident when you have entered something in it: the software first asks “Discard what you entered?”. Several small changes also make everyday work simpler.
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The Big One now speaks six languages
French, English, Spanish, German, Portuguese and Arabic: the software, the cleaner app, the client portal, emails, documents, the website and help are available in these six languages. Everyone chooses their own.
Read the article - Redesign
“Report creation” becomes “Reports and invoices”: the whole month on one screen
The billing screen now opens straight on the month to invoice: six figures at the top, the list of clients with their step, and a preview of the selected client on the right.
Read the article - Redesign
A new PDF cleaning report, clearer for your clients
The report sent to your clients has a new look: a banner in your colours with the month's figures, cleanings grouped by property and a column showing what was added to or deducted from the price.
Read the article - Redesign
Apartment rates: a clear table and an assistant to complete prices
The rates table can be read at a glance, each apartment opens in a panel on the right, and an assistant helps you price apartments that have no rate, group by group.
Read the article - Improvement
Monthly salaried cleaners now count as fixed costs
The cost of a cleaner on a monthly salary now appears in Costs › Fixed costs, on a “Salary” line in their name. It is no longer spread across their jobs. Your net margin does not change.
Read the article - Improvement
Settings › Organisation: clearer settings, with a table of contents
Each tab of the Organisation page now reads from top to bottom: one setting per row, a table of contents on the left, and a bar reminding you of changes to save.
Read the article - Redesign
Invoices of the month: one button per step, one way to edit
Each client moves through four steps: check, invoice, send, paid. Changes to an invoice are kept for the whole team, and a validated invoice is corrected in three steps.
Read the article - Integration
Credit notes created in Pennylane are read back automatically
A credit note created directly in Pennylane against an invoice is now taken into account everywhere: invoice history, client portal, finance and direct debit.
Read the article - Improvement
Finance and billing: accurate figures that make sense
VAT calculated job by job, adjustable automatic amounts, linen losses in costs, a cleaner area for salaried staff and invoice payment status in the client portal.
Read the article - Improvement
One single calculation for all your job amounts
Finance, cleaner hours, the cleaner area, cleaner invoice checks and the client report now all use the same calculation: a job gives the same amounts everywhere.
Read the article - Feature
Help centre guides on video, in six languages
Every guide on the help site now has its video: the real screens of the software, explained step by step, with subtitles in French, English, Spanish, German, Portuguese or Arabic.
Read the article - Improvement
Cleaner pay: planned time and clocked hours, clearer contracts, salaries in the financial table
You can pay some cleaners on planned time and others by clocked hours. Team contracts fit in a table, with a panel per cleaner. And the salary of salaried cleaners is now part of your margins.
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A public help site, with a link for every article
All the guides are now gathered on a help site open to everyone, without signing in. Each article has its own address to copy and send, and the “?” button in the software shows you the help for the screen you are on.
Read the article - Feature
Delivery carried by the cleaner: fewer detours for the delivery driver
When a property is on the cleaner's way but far from the delivery driver's round, the assignment proposal can suggest that the cleaner collects the items from the depot. Nothing is ever applied automatically.
Read the article - Redesign
Cleaner requests: ask in three taps, answer in one click
Cleaners report a discrepancy from their job card, clock-in data prepares the request, and the manager answers with the planned time, the clocked time and the photos in front of them.
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Monthly salaried cleaners, with your country's profile
A cleaner can now be “Monthly salaried”. The software counts their extra hours by tier, absences, bonuses and benefits according to your country's rules, and prepares the payroll items for your accountant.
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International taxes: 43 verified countries, combined taxes, reverse charge and currency
Choose your country from 43 verified profiles (Europe, the Americas, Africa, Indian Ocean, Middle East, Oceania), combine several taxes as in Quebec, indicate when VAT is due by the client and invoice in your currency.
Read the article - Improvement
Linen statistics: forecast over the period of your choice, split receipts, loss costs
The linen forecast now covers 7 to 90 days, with filters and a table per item. A received order can be split between the properties of a building or a tag.
Read the article - Improvement
Financial table: movable columns and saved views
Arrange the Table columns in the order that suits you, then save your settings as views, for yourself or for the whole team.
Read the article - Redesign
Financial table: filters everywhere and a table with your columns
The financial table Analysis fits on two screens, Overview and Table. Filter by client, building, apartment, tag, sector, cleaner or job type, then choose your columns.
Read the article - Improvement
Guest reviews: more filters and the cleaners of each property
Filter reviews by tag, building, client and sector, tick several properties at once, and see who did the cleanings at each property.
Read the article - Improvement
Cleaner area: cleanings count according to the same rule as finance
The “When does a cleaning count?” setting now also applies to the cleaner area and the cleaner's invoice: both calculations always agree.
Read the article - Improvement
Pricing rules: the whole conversation with the AI in front of you
The AI card for supplements recalls your request, keeps the whole exchange with the AI and asks for confirmation before changing a supplement that is already in use.
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Supplements: when and where they count, editing with AI, and a list that is easier to sort
A supplement can now count only at weekends, on public holidays, before a given time or for certain clients. The AI asks all its questions at once before proposing, and can edit an existing supplement without touching the rest.
Read the article - Improvement
Pricing rules: the AI checks its rules with the software's calculation
Before showing you a supplement, the AI tests it with the software's real calculation and fixes whatever is wrong itself. You immediately see what the client, the cleaner and the company pay.
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Pricing rules: describe a supplement, the AI prepares the rule
Write in your own words what you want to charge the client or pay the cleaner: the AI fills in the questions, the amounts and the invoice text. You check on a property, then you save.
Read the article - Redesign
The new Assignment proposal replaces the old screen
The “Assignment proposal” menu now opens the new version: decisions to make with costed solutions, a timeline of the day, a map, and the Rules, Human resources, Properties, Vehicles & depots and Diagnostics tabs.
Read the article - Redesign
Proposal V2: people, properties and vehicles, each on its own screen
In Assignment proposal V2, the “Human resources”, “Properties” and “Vehicles & depots” tabs show on a single screen what is used in the calculation, where each value comes from and what is still missing.
Read the article - Improvement
Deliveries: lower the minimum number of stops for a single day
When a delivery has no solution because of the minimum number of stops per delivery driver, the Assignment proposal offers to lower it for that day only, without touching the usual setting.
Read the article - Redesign
Proposal V2: assignment rules on a single screen
In Assignment proposal V2, the “Rules” tab arranges all settings in 6 groups, with a word and a colour for each kind of rule, and shows where the value used for a person on a given day comes from.
Read the article - Improvement
Proposal V2: real solutions for deliveries, and rounds that change delivery driver
A delivery without a solution now comes with calculated solutions and their cost. A round or a single address can move to another delivery driver, with recalculated times.
Read the article - Improvement
Proposal V2: more accurate journeys, with explanations
Each journey on the timeline now shows its duration, the means of transport and where the figure comes from (Google or an estimate). By car, traffic and a parking margin are taken into account.
Read the article - Feature
Assignment proposal V2: a new screen to try
A new “Assignment proposal V2” menu first shows whether the day is ready, then the decisions to make with a costed solution for each one. The current screen remains available.
Read the article - Redesign
Pricing rules: everything becomes a “supplement”
One word, one grid: for each supplement, you see at a glance what the client pays, what the cleaner receives and what the company pays, then you try it on a real property.
Read the article - Redesign
Linking apartments and copying a property sheet: two clearer windows
Linking with your booking software shows what remains to be done, and copying a property sheet happens in two steps with a summary before you confirm.
Read the article - Improvement
Bin: deleted jobs can be restored, and everything is quick to find
A deleted job goes to the Bin for 30 days and comes back with its cleaners, comments, photos and one-off tasks. Search, filters and bulk restore.
Read the article - Improvement
Several one-off tasks at once, and the origin of each job
Add several one-off tasks in one go, find the dashboard as you left it, and see in the history how each job was created.
Read the article - Redesign
Property sheet: the property at a glance
A banner sums up the property (layout, floor area, cleaning time, client, sector), how much of the sheet is filled in and the connection status. The tabs open on Information.
Read the article - Improvement
Job history: sentences that make sense
A job's history reads like a log: one sentence per action, a coloured badge per type, the person's name and the origin of the change.
Read the article - Improvement
One-off tasks: from “Add a job” and the job details
Add an exceptional task to a property's next job from “Add a job”, or directly to a job from its details.
Read the article - Redesign
Job details: everything essential at a glance
Job details become visual: a timeline of the day (check-out, planned cleaning, clocked cleaning, check-in), rings for requirements and the AI score, photos, and sections ordered from most to least used.
Read the article - Feature
AI report: add a task to the next job in one click
From a point raised by the AI, “Add a task” creates a job, or adds a one-off task to the next job of a department in the property, with the note and the photo.
Read the article - Redesign
Settings › Organisation: settings arranged in 5 tabs
The Organisation page is no longer a long series of blocks: its settings are arranged in 5 tabs, My company, Modules, Jobs, Rules and accounting, Team and sharing.
Read the article - Improvement
Property sheet: The property, Access and Cleaning are always there
Every property sheet structure, and every template, now contains the three sections cleaners cannot do without: The property, Access and Cleaning. They can no longer be deleted.
Read the article - Feature
Taxes: choose your country and the tax name, or invoice without tax
A new “Taxes” section in Settings › Organisation: country with its pre-filled rates, tax name (TVA, VAT, IVA…) and a “no tax” mode with its legal notice.
Read the article - Redesign
AI reports: sorted by action to take, with the report opening alongside
AI reports are now sorted into “To handle”, “To watch”, “OK” and “Not analysed”. One click opens the full report on the right, with the photos and actions.
Read the article - Improvement
Financial table: tabs arranged in 3 groups
The financial table tabs are now just below the title, arranged in three groups: Analysis, Costs, Taxes and payments. No more scrolling down to reach them.
Read the article - Improvement
Getting-started guide: an “Advanced setup” section
Below the guided setup, a new optional section guides you through finance and contractor management, step by step, with the expected time for each.
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Reported issues: cleaners alert the office in seconds
A broken window, a faulty oven, a leak? The cleaner reports it from their job, with photos, even offline. The office sees it straight away and follows it through to resolution.
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Property sheets: a ready-to-use general sheet and a clearer screen
Start from a general sheet with 6 sections, remove what you do not need, and see live what the cleaner will see on their phone.
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Team map: cleaners and delivery drivers can see each other in the field
A shared map where cleaners and delivery drivers see who is where, only during their availability and with their consent.
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Share a property sheet with a simple link
A “Share” button on each property: you choose the information shown and send the link, with no account or password needed.
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Property history, exports and automatic reports to the owner
Find everything that happened at a property or with a contractor, export your jobs as CSV or Excel, and send a summary to the owner every week or every month.
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Photos that hold up: date, time and place on every photo
Every photo taken by a cleaner now shows the date, time and place where it was taken. And the “Cleaning to approve” screen shows these photos so you can approve several cleanings at once.
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Absent cleaner: their jobs find a replacement from the area
Choose the replacements for each sector. When a cleaner is absent, their jobs are offered to them first, in one click, or reassigned automatically.
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Guided setup: your company ready in under 30 minutes
Eight steps in order, with the estimated time for each, ticked automatically based on your data: from the company's identity to the first cleaners assigned.
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Booking changed or cancelled: the cleaning job follows, according to your rules
When a guest changes their dates or cancels, the cleaning job is moved, given to a replacement or cancelled automatically, as you have decided.
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Cleaners confirm their jobs
Know who has seen their job: automatic “Seen” on opening or an “I accept the job” button, a reminder after a few hours and an alert the day before.
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Subtasks, pasted lists, open-ended recurrence and bulk actions
Several everyday time savers: paste a checklist in one go, subtasks, recurring jobs with no end date, and bulk changes.
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Cleaner app: everything works even offline, plus a job calendar
Basement, car park, building with poor coverage: the cleaner carries on with the job offline. Their photos are sent automatically when the connection returns, and they find their jobs in a calendar.
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One-off cleaning: a cleaning at any address, without a property record
A deep clean at a private home, an end-of-works clean, windows: create the cleaning in a minute with an address, a client and a price, without the full onboarding of a property.
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Cleaning reports: photos load faster
We have reworked how job photos and videos load: reports open faster and photos no longer go missing.
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More than 40 property management systems connected to The Big One
Guesty, Hostaway, RentalReady, Hospitable, Beds24, Mews and many more: your properties and bookings arrive in the schedule automatically.
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Guest reviews: each review linked to the cleaning that prepared the stay
Your guests' reviews arrive in The Big One and are linked to the cleaner who did the cleaning. A cleanliness rating per cleaner and per property.
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Automatic assignment: the day planned in one click
The Big One suggests who does what, and in which order, taking into account guest times and journeys between properties. You validate.
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Guided photo mode: the cleaner stays in the camera
The instruction at the top, the reference photo at the bottom: the cleaner takes photos one after another, without going back between each one.
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Frequently asked questions
The questions we get asked.
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Scheduling, rounds, linen, photos and finance: leave your details and we will call you back to see what The Big One changes for your properties.
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