Guest reviews: all the reviews of a cleaner or a property in one click
In Quality › Guest reviews, clicking a cleaner or a property opens their reviews, from newest to oldest, with a search and filters. And a review is never credited to a cleaning done after the stay.
In the “By cleaner” and “By property” tabs, click a row: a panel opens on the right with all the reviews of the period, shown as in the “Reviews” tab. At the top: the number of reviews and the average cleanliness and overall ratings.
Search and filter
- Search: a guest name, a word from the comment, a property…
- Filters: property (for a cleaner) or cleaner (for a property), channel, rating, reviews with a comment.
- Order: newest first, oldest first, or lowest ratings first.
Clicking a review opens its details, as before. The guest’s name and the stay dates are shown as soon as the stay is known in your reservations.
The right cleaner on every review
A review is linked to the last cleaning done before the guest’s arrival: never to a cleaning done after their departure or after the review. If the stay is not found in your reservations, the review stays without a cleaning and its details say so: choose the cleaning with “Correct the link”.