Your data: secure, and yours

Each person has their own account, protected by a password. Each company's data is kept apart from other companies' data directly in the database.

Everyone sees only what their role allows: administrator, manager, cleaner, driver or client. A cleaner sees neither finance nor payroll; a client sees only the properties and sections you open to them.

Each invoice keeps its history: who changed which line, when and why, and every sending.

Your data is hosted in the European Union, in Ireland, by Supabase (Amazon Web Services data centres).

All exchanges with the software are encrypted (HTTPS).

A few providers (maps, emails, artificial intelligence) are based outside the European Union. These transfers are covered by the European Commission's standard contractual clauses; the list is in our privacy policy.

The software processes the data of your business: properties, reservations, jobs, photos, team, clients and invoices.

For this data, your company is the data controller; we act on its behalf, as a processor under the GDPR.

Anonymised usage tracking is carried out to improve the service: pages viewed, actions triggered, device type, browser, language and country. The full IP address is never recorded and no third-party analytics tool is used. Detailed events are deleted after 90 days; only aggregated statistics are kept.

No data is sold or used for advertising.

Your company's administrator can download an archive of all your data whenever they like: one complete file and one spreadsheet per type of data, from Settings › Organisation › Your data.

Jobs, properties, finance and accounting can also be exported to Excel or CSV from their own screens.

Your data is kept for the whole duration of the contract. Job photos and videos: 60 days. Bin: 30 days. Invoices and accounting records: 10 years, as required by law.

When your account is closed, your data is erased 7 days after the request, except what the law requires us to keep. Remember to export it first.

A security question, a vulnerability to report, a request about your data: contact@thebigone.io. We reply within one month at most.