All updates
Feature
Reported issues: cleaners alert the office in seconds
A broken window, a faulty oven, a leak? The cleaner reports it from their job, with photos, even offline. The office sees it straight away and follows it through to resolution.
In the field, cleaners see everything: what is broken, what is missing, what is leaking. This information now reaches the office simply and with follow-up, instead of getting lost in a message or a photo.
For cleaners
- A red “Report an issue” button on the job and at the bottom of the requirements list.
- A single screen: the type (breakage, faulty equipment, heavy dirt, missing linen or consumables, pests, no access, leak, other), “Can wait” or “Urgent”, photos and a description.
- Photos carry the date, time and location, like job photos.
- Offline, the report is kept on the phone and sent automatically when the connection returns, without duplicates.
- The job's “Issues” line shows the issues still open at the property.
For the office
- Managers receive a notification for each report.
- In Alerts & tracking, a “Reported issues” block lists new issues, urgent ones first, with “Take on”, “Create a visit” and “Resolved”.
- In Operations, a new “Reported issues” tab: counters, filters (period, property, client, tag, type, status, urgency, cleaner), search and Excel export.
- Each issue has its own record: photos, description, internal note, history, and one-click creation of a maintenance visit.