Alerts & tracking: a follow-up when the alert persists
When an alert notifies someone and the problem is still not solved after the delay you choose, a follow-up is sent to other people. Example: with no reaction after 15 min, also notify the administrator by Email.
In Settings › My company › “Notifications and alerts”, open “Adjust” on an alert that notifies someone, then turn on “Follow up if the alert persists”. You choose the delay, the roles or people notified, and the channels: Bell, Push, Email.
The follow-up is sent only once, and only if the problem persists: the cleaner has still not clocked in, the job still has no cleaner, the photos are still missing. If the problem is solved in the meantime, nothing is sent. The message says how long the alert has lasted: “Still ongoing after 15 min: Studio Bastille (10:00)”.