Alerts & tracking: each company sets its own alerts
In Settings › My company, the new “Notifications and alerts” tab lists the 16 alerts of “Alerts & tracking”. You change their threshold and their level, you pause them, and you add exceptions by property, client or sector.
Each alert reads like a sentence: “When a cleaner has not clocked in 20 min after the planned time”. The “Adjust” button opens its panel: there you change the threshold (20 min, 60 min before arrival, 48 h, 16:00, 7 days…) and, for job alerts, the level “Urgent” or “To handle”. The switch pauses the alert: it no longer appears in “Alerts & tracking”.
Example of an exception: the missing clock-in fires after 20 min everywhere, but after 45 min for the Alps sector. If two exceptions apply to the same property, the most specific one wins: property, then client, then sector.
The administrator, the manager and the cleaning manager set these alerts. The 16 alerts are built-in rules: they can be adjusted, not deleted. As long as you change nothing, everything stays as before.