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Feature
Booking changed or cancelled: the cleaning job follows, according to your rules
When a guest changes their dates or cancels, the cleaning job is moved, given to a replacement or cancelled automatically, as you have decided.
A guest who brings their departure forward, a booking cancelled the day before: it happens every day, and it is often where a cleaning is forgotten or a cleaner travels for nothing. The cleaning job now follows the booking, according to the rules you choose once and for all in My organisation.
When the booking changes date
- Move the job and keep the cleaner, if they are available on the new date.
- Move the job and remove the cleaner: it goes back to “To assign”.
- Or change nothing automatically: an alert asks you to choose between moving, keeping the date or deleting.
If the cleaner is not free
- The software suggests the cleaners free that day, taking into account leave, availability, sector and the number of jobs already planned.
- You can also let the software assign the best replacement automatically, or simply remove the cleaner.
Who is notified
- The cleaner receives a notification with the old and new date, and the job carries the “Moved” badge.
- Managers find each change in Alerts & tracking.
- You can limit these alerts to jobs taking place in the next few hours (48 hours, for example).
Booking cancelled: as you choose, the job is deleted, or kept as “Cancelled”, crossed out in the calendar and never counted or invoiced.