Question 1

Which property management systems are compatible?

Accepted Answer

More than 40 PMS and channel managers: Guesty, Hostaway, Hostify, Hospitable, Apaleo, Lodgify, Smoobu, Hostfully, OwnerRez, BookingSync, Mews, Cloudbeds and many more. The full list is on this page.

Question 2

How do I sync my Airbnb and Booking reservations?

Accepted Answer

Your reservations go through your PMS or your channel manager. Once that system is connected to The Big One, bookings arrive in the calendar and each check-out creates its cleaning.

Question 3

Does the connection take long to set up?

Accepted Answer

It is done once, from Settings › Integrations: you choose your software and enter your credentials. Your properties then arrive, and bookings sync on their own.

Question 4

My software is not on the list, what can I do?

Accepted Answer

A custom source lets you connect any tool through the API, with an access token that you create and revoke yourself. You can also write to us via the form.

Question 5

Do you have an API and webhooks?

Accepted Answer

Yes. The public API reads jobs, properties and reservations, creates and updates jobs, and imports in bulk. Signed webhooks notify your tool when a job is created, assigned, started, completed or validated. The documentation is on the Developers page.

Question 6

Do cleanings go back into my rental software?

Accepted Answer

For Guesty and Hostaway, The Big One can write each cleaning into your software: a task with the assigned person, the status and the end time. This feature is still being tested: we switch it on with you, one connection at a time.

Question 7

What do you lose with a simple iCal calendar?

Accepted Answer

An iCal calendar only gives the stay dates: no arrival time and no number of guests. The cleaning is created with your company's default times, which you adjust. Connected to your rental software, it receives the stay information.

Question 8

What about accounting and payments?

Accepted Answer

Invoices can be sent to Pennylane without re-entry, and your clients can pay by SEPA Direct Debit via Stripe, GoCardless or Mollie.

Connected to your tools. From day one.

46 management systems connected.

Properties imported

Bookings kept up to date

From job to invoice, without re-entry.

Accounting software

SEPA Direct Debit

The questions we get asked.

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