Cleaner requests: ask in three taps, answer in one click

Cleaner requests have been rebuilt from start to finish: on the phone to make requests simply, and in the office to answer quickly and without mistakes.

For cleaners

• Each card in “My jobs” has a “Report a discrepancy on this job” button.
• When clocked time exceeds the planned duration by at least 10 minutes, an orange card suggests: “You clocked 3h20 for 2h planned. Request 1h20 extra?”. One tap prepares the request.
• The request is guided: “What happened?” (time, linen or products, cleaning done but not planned, cleaning planned but not done, other), a duration counter in 5-minute steps, reasons as chips and photos if needed.
• “My requests” shows the status (Waiting, Accepted: +45 min, Refused), the date and the manager's message. Each answer also arrives as a notification in the app.
• “+ Other request” is still available for an unplanned cleaning or an absence.

For managers

• To handle, Accepted, Refused and All tabs, filters by cleaner, type and property, and sorting by date or by discrepancy.
• Each request shows the exact change (2h → 3h20) and the evidence: “Clock-in confirms”, “Clocked 2h10” or the number of photos.
• The request details show the planned, clocked and requested time and the effect on the cleaner's pay, then a suggestion based on clock-in data.
• To answer: “Accept” the proposed duration or another one, or “Refuse” with a reason (already counted, clock-in too short, outside the job…) and a message to the cleaner. A “Cancel” button stays for 10 seconds after each answer.
• Accepted time is recorded on the job as before (cleaner pay and client invoice) and appears in the job history.
• One button accepts all time requests confirmed by clock-in data at once, after a confirmation that lists them.
• All the previous schedule actions are still there, under “Other schedule actions”.

Rules and follow-up

• The “Rules” button lets you automatically accept extra time confirmed by clock-in data to within 10 minutes, up to 1 hour (off by default). These requests are marked “accepted automatically” and can be cancelled.
• Missing linen or products: by default, the information is simply recorded and the cleaner is informed.
• The month's average response time and, per cleaner, the number of requests and the acceptance rate are shown at the top of the screen.
• A request left unanswered for 48 hours appears in Alerts & tracking.