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Getting started
- Enter your company identityEnter your company's name, contact details, address and logo in the “Get started” guide, then correct them later in Organisation.≈ 4 minsVideo · 2 min 50 sec
- Set up your organisationAnswer the questionnaire's five questions: modules, hours, operating rules, when a cleaning counts and the dashboard. Everything can be changed later in Organisation.≈ 5 minsVideo · 2 min 55 sec
- Create the property structure sheetChoose the sections and the cells of each property sheet (access, cleaning, linen, consumables), starting from a template, and check what the cleaner sees.≈ 7 minsVideo · 3 min 01 sec
- Import your propertiesAdd your properties through your booking software, with an Excel spreadsheet with iCal links, or by hand, then check that they have arrived.≈ 14 minsVideo · 3 min 01 sec
- Create your checklistsCreate the checklists your cleaners follow during the cleaning: ready-made templates, a pasted or written list, settings for each line, instructions, cleaner preview and the time of each checklist.≈ 10 minsVideo · 2 mins
- Invite your teamInvite your cleaners and managers by email, one person at a time or several at once, and send the link yourself if the email is not read.≈ 7 minsVideo · 2 min 09 sec
- Create a workflowCreate in one click the workflow that adds a cleaning to the calendar at each guest check-out, adjust it, create others, then run or stop them.≈ 6 minsVideo · 3 min 07 sec
- Assign your first cleanersPlace your cleaners on upcoming cleanings: with the proposal for the day, which you approve, or by hand from the calendar.≈ 4 minsVideo · 2 min 03 sec
- Ajouter et cadrer le logo de votre sociétéLe logo de votre société Votre logo est affiché dans le menu, sur vos rapports, vos e-mails et dans les espaces clients. Il se règle dans Paramètres › Ma…≈ 2 mins
- Changer ou réinitialiser votre mot de passeChanger ou réinitialiser votre mot de passe Les règles d'un mot de passe Votre mot de passe doit respecter six règles. Elles s'affichent sous le champ dès que…≈ 2 mins
- Essayer l'application en mode test avec des données fictivesLe mode test : essayer chaque rôle sans risque Le mode test ouvre le vrai logiciel dans le rôle de votre choix, sur une société de test réservée à votre…≈ 3 mins
- Premiers pas dans l'applicationBienvenue The Big One réunit au même endroit vos logements, le planning des ménages, la préparation et la livraison du linge, la maintenance et la facturation.…≈ 4 mins
- Rechercher dans toute l'applicationLa recherche globale La barre Rechercher… en haut de l'écran (la loupe sur téléphone) retrouve en une seule frappe une page, une action ou une donnée de votre…≈ 2 mins
Schedule and jobs
- Split a cleaningPut several cleaners on the same cleaning and give each of them their share of the time, from the job details or the requests screen.≈ 4 minsVideo · 2 min 26 sec
- Read the job calendarChoose the period and the view, read a job card and its colour key, filter, then move a job with the mouse.≈ 5 mins
- Add a job, a one-off cleaning or a one-off taskCreate by hand a job in a property, a one-off cleaning at another address, or a task to be done once only on the next job.≈ 5 mins
- Open the details of a jobChange the cleaners, the time, the duration or the status of a job, read its history, delete it and restore it from the Bin.≈ 5 mins
- Follow the day in the Operations view and close the dayAssign and follow the day's jobs in the Operations view of the calendar, then approve them and close the day with “End of day”.≈ 4 mins
- Follow the day in Alerts & trackingDeal with the day's urgent matters, assign the jobs without a cleaner, call a cleaner who is late and see where the team is on the map.≈ 4 mins
- Handle changed bookings and unconfirmed jobsDecide what happens to a job when the booking changes or is cancelled, choose a replacement, remind a cleaner who has not confirmed and set the automatic rules.≈ 5 mins
- Handle an issue reported by a cleanerFind the breakages, breakdowns and leaks reported by your cleaners, create a maintenance visit, follow the issue and mark it as resolved.≈ 4 mins
- Follow the guest reviewsRead the reviews imported from your booking software, link them to the right cleaning, compare your cleaners and your properties, and choose what the cleaner sees.≈ 4 mins
- Handle the AI quality control reportsGo through the reports sorted by action, confirm or ignore each point flagged, create a redo or add a task to the next job.≈ 4 minsVideo · 2 min 21 sec
- Block dates and spot double bookingsMake a property unavailable from the calendar, change or lift a block, retry a failed sending and read the double booking alerts for combined listings.≈ 5 mins
- Follow a one-off cleaning on its pageOpen the page of a one-off cleaning to read its report, schedule a new visit at the same address, change the client, invoice the visit or turn the address into a property.≈ 5 mins
- Follow the day's inspections and maintenanceOpen the Inspection and Maintenance tabs of the Operations view, read the compliance rate per cleaner, and set the inspection delay and the billing of redos.≈ 4 mins
- Cover an absence and check the booking syncIn Alerts & tracking, hand an absent cleaner's jobs to a replacement, rerun the booking sync when it is late or in error, and hide the issues you already know about.≈ 5 mins
- Ajouter une tâche ponctuelle à une missionLes tâches ponctuelles Une tâche ponctuelle est une tâche exceptionnelle, à faire une seule fois dans un logement : « arroser les plantes », « vérifier que le…≈ 3 mins
- Automatiser la création des ménages avec les flux de travailLes workflows Un workflow, appelé « flux de travail » dans le logiciel, est une règle qui crée les missions à votre place, ou bloque des dates, à partir des…≈ 4 mins
- Bloquer des dates dans le calendrierBloquer des dates Un blocage rend un logement indisponible à la location chez votre logiciel de gestion locative (travaux, séjour du propriétaire…), sans…≈ 3 mins
- Comprendre le planning, le calendrier et le tableau de bordLe planning Chaque carte du planning est une mission : un ménage, un contrôle, une maintenance ou une livraison. Les états d'une mission La légende « Code…≈ 4 mins
- Contrôler la qualité des ménages : inspections et retours ménageLes inspections Une inspection est une mission de contrôle distincte du ménage : un contrôleur passe après l'agent, note le ménage de 1 à 5 et déclare le…≈ 3 mins
- Créer un ménage ponctuel à une adresse hors de votre baseLe ménage ponctuel Un client vous demande un ménage à une adresse qui n'est pas dans votre base (fin de chantier, grand ménage chez un particulier, vitres d'un…≈ 4 mins
- Créer, assigner et valider les ménagesLes ménages Un ménage est une mission du planning : un logement, une date, une heure, une durée et une ou plusieurs personnes. Créer un ménage -…≈ 4 mins
- Réaliser un ménage depuis le téléphone : pointage, exigences et photosRéaliser une mission Cet article s'adresse aux agents de ménage, de maintenance et aux contrôleurs. 1. Ouvrir la mission En bas de l'écran, quatre onglets : «…≈ 5 mins
- Signaler un problème dans un logement et le suivreLes problèmes signalés Casse, équipement en panne, fuite, saleté importante, linge manquant, nuisibles, accès impossible… Les agents signalent ce qu'ils…≈ 3 mins
- Suivre les avis des voyageursLes avis des voyageurs Les avis laissés par les voyageurs sur votre logiciel de réservation sont importés automatiquement et rattachés au ménage qui a préparé…≈ 3 mins
- Utiliser la proposition du jour (menu Assignation)La proposition du jour La proposition du jour répartit automatiquement les ménages, contrôles et livraisons d'une journée entre vos équipes, en respectant les…≈ 5 mins
Assignment proposal
- The proposal for the dayThe software places your cleaners on a day's jobs. You settle the decisions, adapt the day, then approve. With the permanent settings, from Diagnostics to Vehicles & depots.≈ 14 minsVideo · 2 min 58 sec
- Create and set up your sectorsGroup your properties by area, link the cleaners allowed to work there, let the radius sort the properties by itself and give a sector its own rules.≈ 6 mins
Properties and sheets
- Choose who comes to a propertyAlways the same person in a property, with a next one when they are not available, or the best ranked of the day. You choose in the property sheet, department by department.≈ 3 mins
- Keep a property sheet up to dateOpen a property sheet, fill in its access details and instructions, check the listing photos, then copy what is right to your other properties.≈ 4 mins
- Link properties into a combined listingA villa rented whole or floor by floor? Link the properties that make up the combined listing to see in the calendar when one occupies the other.≈ 3 mins
- Organise your propertiesDeactivate the properties you no longer manage, group the others by building, tag and sector, and change several properties at once.≈ 3 mins
- Share a property sheet by linkCreate a public link to a property sheet, choose what it shows and how long it lasts, then disable it when it is no longer needed.≈ 4 mins
- Create a property by handAdd a property from the “New property” screen by choosing its sheet structure, filling in the required fields and its address, then open its sheet.≈ 3 mins
- Set the times, prices and subtasks of a propertyIn a property's sheet, set the time and price of its reference cleaning, give it its own time or price for a checklist, and add or remove tasks for that property alone.≈ 4 mins
- Link a property to a listingLink a property created by hand to a listing from your management software, switch to another listing, remove the connection, and keep the property's amenities up to date.≈ 6 mins
Linen and deliveries
- Track your linenCreate your linen items, link the names from your sheets, then track missing linen, losses by property and stocktake discrepancies.≈ 4 mins
- Prepare the linenPrepare, the day before, the linen and consumables for each property delivered the next day – tick the items on your phone, note what is missing, approve, and follow the team's progress.≈ 6 minsVideo · 2 min 16 sec
- Assign deliveries to delivery driversShare out the day's deliveries between your delivery drivers – drag a card to a driver, assign several at once, set the time and the visits, remove an assignment.≈ 4 mins
- Track the day's deliveriesSee where each delivery driver stands – approved stops, next stop, deliveries to watch – and set the required proof of delivery and the delay alert threshold.≈ 4 mins
- Set up your depots, vehicles and round rulesSo that the software can propose delivery rounds – add the depot, the vehicles and their capacity, each driver's vehicle, then set the linen deadline and the minimum number of deliveries.≈ 4 mins
- Have the cleaner carry the deliveryWhen a property is on the cleaner's way but far from the delivery driver's round, the cleaner can pick up the linen at the depot before their cleaning. Set what a cleaner can carry, apply the proposal, and see what the cleaner does on their phone.≈ 4 mins
- Forecast, order and receive linenSee the linen you will need over the coming days, prepare the order for your supplier and record its receipt in a depot, a building or a property.≈ 5 mins
- Have the team do the property stocktakeChoose the properties to count in Linen › Settings, set who counts and when — the stocktake adds itself to the job on the planned day. Then read the counts and the alerts at the office.≈ 6 mins
- Set up linen delivery for a propertySay how the delivery driver drops off the linen at each property, declare on-site storage, require a photo of the storage room or remove the stocktake, for one property or several at once.≈ 4 mins
- Follow the round with the delivery route sheetRead a day's approved rounds on a map, follow each delivery driver's actual progress and, if one is running late, apply the proposed reassignment in one click.≈ 5 mins
- Change a delivery round in the proposal for the dayGive a stop to another delivery driver, remove a delivery, move a whole round, add a return to the depot or lower the minimum stops for a single day, before approving.≈ 5 mins
- Compter le linge : l'inventaire de l'agent et du livreurCompter le linge Le linge d'un logement peut être compté par trois personnes : l'agent de ménage, la gouvernante (la personne qui fait la mission de contrôle)…≈ 4 mins
- Faire porter le linge par l'agent de ménageLa livraison portée par l'agent de ménage Certains logements sont loin de la tournée du livreur, alors que l'agent de ménage passe près du dépôt avant d'y…≈ 3 mins
- Linge et livraisons : de la préparation du linge à la tournéeLinge et livraisons Le linge et les consommables de chaque logement sont préparés au dépôt, puis livrés avant le ménage. Ce que définit la fiche du logement La…≈ 3 mins
- Préparer le linge et les consommables avant la livraisonLa préparation du linge La préparation du linge se fait au dépôt : pour chaque logement livré à une date, vous préparez le linge et les consommables, vous…≈ 3 mins
- Réaliser une livraison depuis le téléphone : inventaire, photos et « Marquer livrée »Réaliser une livraison Cet article s'adresse aux livreurs. Il décrit, dans l'ordre, ce que vous faites à chaque arrêt depuis votre téléphone. 1. Ouvrir vos…≈ 4 mins
Team
- Handle your cleaners' requestsReply to the requests sent from the cleaner area, extra time, missing linen or a cleaning that was not scheduled, with the help of the clock-in and the photos.≈ 4 mins
- Set your team's availability and leaveEnter each person's working hours, reply to leave requests and report an absence so that their jobs are offered to a replacement.≈ 3 mins
- Fill in your team's contractsFor each person, enter their contract type, dates, pay method and hours, then upload the signed contract as a PDF.≈ 4 mins
- Check your contractors' documentsChoose the documents each contractor must upload, then approve or refuse each document received and send a reminder for incomplete files.≈ 4 mins
- Check your cleaners' invoicesCompare the invoice sent by each cleaner with the income approved in the software, look at the details of the cleanings counted, then track the payment.≈ 3 minsVideo · 1 min 48 sec
- Pay your cleaners: hours, rates and monthly cardSee who to pay each month, how much and what is left to do, person by person, as cards or as a table; set the hourly rates and download the payroll items for your accountant.≈ 9 minsVideo · 1 min 59 sec
- Approve flagged clock-insA clock-in that is too long, too short or never stopped waits for your decision before it is paid. Approve it, correct its hours or reject it.≈ 4 mins
- Set the salaries of cleaners paid by the monthChoose the country of your cleaners, set the working hours, extra hours, public holidays and bonuses, then switch a cleaner to "Salaried monthly".≈ 6 minsVideo · 2 min 28 sec
- Set how delivery drivers are paidSay how each delivery driver is paid (per visit, hourly, monthly or through their salary), with different prices by sector, tag or property, and read what their deliveries cost this month.≈ 3 mins
- Payroll rules: hourly rate, salaries and deliverySet once how everyone is paid (reference rate, cleaners salaried by the month, delivery drivers), on a page separate from the month, and find the cleaners who do not have a rate yet.≈ 2 mins
- Mark cleaners as paidRecord the day each person was paid for the month, one by one or in a batch, follow the progress of the payments, and cancel a marker set by mistake.≈ 2 mins
- Export payroll for the accountantDownload as CSV or PDF the payroll items for employees and the amounts for self-employed workers and external delivery drivers, with their invoice, the difference and the day of the payment.≈ 2 mins
- Edit a person's record: role, activities, removalOpen a team member's record to change their role or activities, correct their name and phone, act on several people at once, or delete an account.≈ 5 mins
- Limit what a person seesRestrict a person to certain departments, clients or properties, and create access types that hide screens or make them view-only.≈ 5 mins
- Switch on team locationSwitch on the team map for your company, choose who sees it and during which hours, and understand the consent each cleaner and each delivery driver gives on their phone.≈ 4 mins
- Changer de société quand vous travaillez pour plusieurs sociétésChanger de société Un agent de terrain (ménage, livraison, maintenance) peut travailler pour plusieurs sociétés avec un seul compte et un seul mot de passe.…≈ 2 mins
- Demandes des agents : signaler un écart et y répondreLes demandes des agents Un ménage a duré plus longtemps que prévu, du linge manquait, un ménage a été fait sans être au planning : l'agent le signale depuis…≈ 4 mins
- Inviter votre équipe : rôles, accès et conformitéÉquipe, rôles et accès Inviter une personne 1. Ouvrez Équipe › Équipe (onglet « Personnes ») ou Paramètres › Accès (onglet « Utilisateurs ») : c'est la même…≈ 4 mins
Cleaner app
- Your day of jobsSee your jobs for the day on your phone, open a job, follow the checklist and finish, from the first property to the last.≈ 3 minsVideo · 1 min 16 sec
- Take the photos of a jobTake the photos requested in the checklist, follow the reference photo and get your shots right, even without a network.≈ 5 minsVideo · 1 min 57 sec
- Report an issue in a propertyA breakage, a fault, a leak, missing linen? Tell the office from the job in a few taps, with photos.≈ 3 minsVideo · 1 min 20 sec
- See the delivery driver on the mapOn the day of the cleaning, follow on a map the delivery driver who brings the linen for your property, see their arrival time and call them.≈ 4 minsVideo · 1 min 08 sec
- Send your invoiceAs a self-employed cleaner, upload your documents, have your invoice for the month checked by the application, then send it and follow its payment.≈ 5 minsVideo · 1 min 29 sec
- Make a request to your managerMore time spent than planned, missing linen, a cleaning done but not scheduled? Send a request from your phone and follow the reply.≈ 3 minsVideo · 1 min 10 sec
- See your reviewsFind your cleanliness score and the guest reviews for the properties you have prepared, and use them to improve.≈ 3 minsVideo · 1 min 03 sec
- Work without a networkBasement, car park, building with poor coverage, carry on with your job. Your ticks, your photos and your clock-in are kept on the phone and are sent when the network is back.≈ 3 minsVideo · 1 min 13 sec
- Do your delivery roundOpen “My round” on your phone, go to the next stop, read the linen to drop off, drop it off and mark the delivery – stop after stop.≈ 4 minsVideo · 1 min 15 sec
- Count the linen on deliveryDo the stocktake at a stop – enter what is really there, report missing linen to the office, then correct the stocktake if you come back with the linen.≈ 4 minsVideo · 1 min 53 sec
- Take the storage room photo and the proof of deliveryTwo photos may be asked for at a stop – the storage room photo and the proof of delivery. Take them from the stop details, even with no network.≈ 3 mins
- Follow your round on the mapThe delivery driver's “Map” tab shows your stops in order, the cleaners waiting for their linen and who sees your position. Open a stop to start directions or call the cleaner.≈ 4 minsVideo · 2 min 02 sec
- Get your phone readyPut the app on your Home Screen, turn on notifications, share your position if your company asks for it and choose your language.≈ 4 minsVideo · 1 min 53 sec
- Give your availability and your leaveTell your company which days and at what times you work, request leave from your phone and follow the answer.≈ 3 mins
- Work for several companiesDo you do jobs for two companies or more? Switch from one to the other in two taps, with a single account, and see where there is something new.≈ 3 mins
- Confirm a new or moved jobA job has just arrived, or its date has changed? See what has changed, confirm it from your phone, and tell the office if you cannot do it.≈ 3 minsVideo · 1 min 40 sec
- Your calendar and your monthSee your jobs of the week and of the month on your phone, find a past cleaning, check whether it is approved and download your report for the month.≈ 4 mins
- Read the "My finances" screenSee what you have earned over the month, what is approved and what is still waiting, whether you are self-employed or an employee, and ask for a correction if a line is wrong.≈ 4 mins
- Keep your documents up to dateUpload your ID document, your Kbis, your URSSAF certificate and your bank details from your phone, follow their status and replace a rejected or expired document.≈ 4 mins
- Do the property stocktake during the jobOn counting day, open “Property stocktake” and only touch what is missing; on other days, report a shortage. Collect the linen from the depot or return it when you are the one carrying it.≈ 6 minsVideo · 2 min 11 sec
- Do an inspection after a cleaningInspector or housekeeper, open your inspection, check the points flagged by the photo analysis, rate the cleaning and decide whether it is compliant or must be redone.≈ 4 mins
- Do a maintenance visitMaintenance worker, find your visits of the day, read what has to be repaired, take your photos before and after, then finish the visit from your phone.≈ 4 mins
Invoicing
- Check, invoice and send the month's invoicesFollow each client through four steps — check, invoice, send, paid — on a single screen, with a single button at a time.≈ 9 minsVideo · 2 min 25 sec
- Set the prices of your propertiesGive each property a cleaning price, change it from a given date, choose the invoiced client and add a period, without touching invoices already issued.≈ 4 minsVideo · 2 min 29 sec
- Link your accounting software and issue a credit noteLink your accounting software so your invoices are created there with their legal number, then correct an invoice already validated with a credit note or an additional invoice.≈ 7 minsVideo · 2 min 26 sec
- Approve completed cleaningsConfirm the cleanings that were done so that they count in finance and invoicing, one by one or several at once, and remove an approval if you made a mistake.≈ 4 minsVideo · 2 min 29 sec
- Collect from your clients by SEPA Direct DebitAsk your clients for a direct debit mandate, collect a validated invoice in two clicks and track the collections, the failures and the mandates.≈ 5 minsVideo · 2 min 30 sec
- Prepare invoice messages and chase unpaid invoicesWrite the email templates that go with your invoices, choose a template per client or per period, set your reminder steps and send reminders for overdue invoices.≈ 5 mins
- Send an invoice or schedule its sendingSend a validated invoice to your client straight away, or schedule its sending for the date and time you choose, then change or cancel the sending as long as it has not gone.≈ 3 mins
- Build your price listCreate a price list, fill in its rates (cleaning, other services, linen, consumables, delivery), say what each line counts on and choose the default price list.≈ 5 mins
- Create a supplementCreate a pricing rule that is added to the cleaning, with its questions, what it changes for the client, the cleaner and the company, its invoice text and its conditions.≈ 5 mins
- Import and complete your ratesLoad the cleaning prices of all your properties from an Excel or CSV file, check each row before saving, then complete the properties left without a rate.≈ 5 mins
- Analyser votre activité avec le tableau financierLe tableau financier Le tableau financier montre ce que rapporte et ce que coûte votre activité : chiffre d'affaires, charges, marge brute et marge nette, par…≈ 4 mins
- Clients et rapports mensuelsClients et rapports Chaque client a une fiche de facturation, des tarifs pour ses logements et, chaque mois, un rapport qui reprend les ménages réalisés. Ces…≈ 2 mins
- Créer un supplément dans les règles de tarificationLes suppléments Un supplément est une règle qui modifie le prix d'une mission dans un cas précis : une heure en plus, un ménage annulé, un déplacement, une clé…≈ 4 mins
- Facturer : mentions, coordonnées bancaires et relancesFacturer vos clients The Big One prépare le rapport de ménages de chaque client. La facture, elle, est créée par votre logiciel comptable, ou faite ailleurs et…≈ 2 mins
- Vérifier, facturer et envoyer les factures du moisVérifier, facturer et envoyer les factures du mois L'écran Finance › Rapports et factures réunit tout le travail de fin de mois : une ligne par client, quatre…≈ 3 mins
Finance
- Create and set up a client recordCreate the billing record of a client, company or individual, complete what is missing before their first invoice and link their properties.≈ 4 minsVideo · 2 min 30 sec
- Follow your month in "This month"See at a glance what you collect, what you pay and what you earn this month, then deal with what is left to do, card by card, until the month is closed.≈ 2 mins
- Read your financial table and enter your costsFollow revenue, costs and margins over the period of your choice, enter your fixed costs and set the price of your variable costs.≈ 5 minsVideo · 2 min 44 sec
- Set the taxes and VAT on your invoicesChoose your company's country, tax name and default rate, give a client a rate of their own and say when VAT is payable by the client.≈ 5 mins
Owners and clients
- Send a report to the ownerExport the summary of an owner's jobs (cleanings, quality, issues, guest reviews), put it in their client portal and choose what they can look at themselves.≈ 5 minsVideo · 2 min 25 sec
- The statement and prices in the client portalWhat your client sees in their portal – the price of each cleaning, the statement of their cleanings with photos and checklist – and how to set what they see.≈ 4 mins
- Open a portal for your clientGive a client their own access, choose section by section what they can see, then track, suspend or delete this access.≈ 4 mins
- Activate your client portalOpen the invitation from your service provider, choose your password, sign in and recover a forgotten password.≈ 4 minsVideo · 1 min 24 sec
- Follow the day of your propertiesOn the dashboard of your client portal, see the jobs of the day, their status, the end-of-cleaning photos, your latest report and your documents.≈ 4 minsVideo · 1 min 24 sec
- View the calendar and the sheets of your propertiesIn your client portal, see the stays and the jobs of your properties over a week or a month, find a property, read its sheet and complete it.≈ 4 minsVideo · 59 sec
- View your reports and invoicesIn your client portal, find each report, its amount, its payment status, its credit notes and its PDF, your shared documents and the signature of the direct debit mandate.≈ 4 minsVideo · 1 min 05 sec
- View the statement of your cleaningsIn your client portal, find each cleaning done with its price, its photos and its checklist, filter by period or by property and export the statement.≈ 4 minsVideo · 1 min 04 sec
- Set up your client accountIn the “My account” menu of your client portal, change your email address, your password and your language, add your logo or request the deletion of the account.≈ 4 minsVideo · 54 sec
- Invitez votre équipe dans votre espaceDonnez l'accès à votre espace client à vos collègues, choisissez ce que chacun voit, renvoyez ou annulez une invitation, retirez un accès.≈ 2 minsVideo · 1 min 08 sec
Integrations
- Connect an iCal calendarPaste the calendar link from Airbnb, Booking.com or Abritel into a property sheet to see its stays arrive on the schedule on their own.≈ 4 mins
- Connect your management softwareLink Guesty, Hostaway, Lodgify, Smoobu or other management software to The Big One to receive your properties and bookings, then choose the properties you manage.≈ 6 mins
- Connect your tool through the APIYour software is not in the list? Generate an import token and have your own tool send your properties, bookings and jobs, with the custom source.≈ 4 mins
Account and company
- Choose your modulesTurn the software's eight modules on or off (Finance, Delivery, Linen, Cleaners…) and know what each one opens in the menus.≈ 4 minsVideo · 3 min 24 sec
- Find a deleted item and see who did whatRestore a job, a property, a client or an invoice deleted less than 30 days ago, and look through the history of your company's actions.≈ 3 mins
- Manage your account: email, password and languageChange your email address, your password and the language of your screens in "My account", or request the deletion of your account.≈ 4 mins
- Sign in, or get your access backActivate your access from the invitation email, sign in, choose a new password if you have forgotten it, and know what to do when a link no longer works.≈ 5 mins
- Set up your notificationsChoose the events that alert you and by which means (in the app, on your phone or by email), turn on notifications on your device and find everything you have received.≈ 5 mins
- Set up the company's notifications and alertsDecide, alert by alert, when it fires, at what level, who is notified and by which channel; add a follow-up, an exception for a client, and the morning summary.≈ 6 mins
- Choose the languages of the company, clients and teamSet your company's default language and the audiences that follow it, a client's language, a team member's language, and understand which language each person sees.≈ 4 mins
- Try the software with a test accountEnter The Big One as a manager, a field worker or a client, in a test company with sample data, then come back to your account.≈ 4 mins
- Track your subscription and refer a companyView your plan, your usage and your invoices, update your payment method, and recommend The Big One to another company with your referral code.≈ 4 mins
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