Follow the day in Alerts & tracking
Deal with the day's urgent matters, assign the jobs without a cleaner, call a cleaner who is late and see where the team is on the map.
The video for this guide is coming soon.
Alerts & tracking is the screen to keep open during the day: it brings together what needs an action, from the most urgent to the least urgent. Use this article to read the feed, assign a job without a cleaner, reach a cleaner who is late and see the team on the map. A 2-minute glance is enough, several times a day.
The other blocks of the screen have their own article: changed bookings and reported issues.
Read the screen
Step by step
- 1
Open the Alerts & tracking menu. The title gives the day, and a row of counters sums up the jobs.
- 2
Read the “To handle now” section: these are the urgent matters, marked with a red dot.
- 3
Read the “To do today” section: what can wait a little, marked with an orange dot.
- 4
On the right, read “Team in the field” and the card of the day's check-ins.
- 5
To see another day, click the arrows next to the date.
| Alert | What you can do |
|---|---|
| Job without a cleaner | “Assign” or “View job” |
| A cleaner has not started | “Call” the cleaner or “Reassign” |
| Required photos missing | “View job” |
| Job not finished before the guest's check-in | “View” |
| Tomorrow's jobs without a cleaner | “Open the calendar” |
| Cleaner requests pending | “Reply” |
An alert cannot be ticked off: it disappears when its cause disappears. When nothing is waiting, the screen shows “All in order”.
Assign a job without a cleaner
Step by step
- 1
Under “To handle now”, find the line “Job without a cleaner”.
- 2
Click Assign. The “Assign the job” window opens.
- 3
Choose a person. The window reminds you that nothing is saved before confirmation.
- 4
Click Confirm the assignment. The message “Job assigned.” is shown and the line disappears.
To assign several to the same person:
Step by step
- 1
Tick the jobs without a cleaner, or click the link “Select all”.
- 2
Click Assign in bulk.
- 3
Choose the person, then click Confirm the assignment.
Reach a cleaner who is late
Step by step
- 1
Find the line that says the cleaner has not started. It gives the planned time and the delay in minutes.
- 2
Click the Call button, followed by the cleaner's first name, to start the call.
- The button only appears if the cleaner's record contains a phone number.
- 3
If the cleaner cannot come, click Reassign, choose another person, then confirm.
- 4
To see the details, click View job. The details open on the right, without leaving the screen.
See the team on the map
Step by step
- 1
At the top of the screen, find the “Team map” block. The badge gives the number of people visible right now.
- 2
Click Expand. The map is shown with the people's names.
- 3
Click the link “Open the full map →”. The “Team map” page opens: the map, and the “Right now” list.
- 4
Click a person. Their record gives their location, their current job and what they have done today.
- 5
Click See their day to open the calendar on this person.
Set the alerts
For administrators, managers and cleaning managers only.
Step by step
- 1
Open Settings › My company › Organisation, then the “Notifications and alerts” family.
- 2
For each alert, choose to keep it or to pause it, and set its threshold when there is one.
- 3
Choose who to notify when the alert is triggered.
Frequently asked questions
Can an alert be marked as handled?
No. A line disappears by itself when the problem is settled: the job is assigned, the cleaner has started, the photos have arrived.
Why do some lines have no button?
A button only appears if your role and your company's modules give access to the screen it opens.
Why is a check-in missing from the check-ins card?
The card lists the check-ins planned before 15:00. A booking without a check-in time is not included.
Do the cleaners see the team map?
No. The map is for the office only. The cleaners do not see one another.
What does “No clock-in” next to a cleaner mean?
The cleaner should have started and has not clocked in. The delay is the one set for the alert for a cleaner who has not started.