Sign in, or get your access back
Activate your access from the invitation email, sign in, choose a new password if you have forgotten it, and know what to do when a link no longer works.
The video for this guide is coming soon.
You get into The Big One with an email address and a password. There is no open sign-up: each person is invited by their company. Use this article to activate your access the first time, sign in, or get your access back when the password is forgotten. Allow 2 minutes.
Once signed in, you change your password in Manage your account. Are you a manager and someone cannot get in? See also Invite your team.
Activate your access the first time
To do once only, when you receive the invitation email.
Step by step
- 1
Open the invitation email and click its link. The "Activate your access" page opens: it shows the company you are joining and your email address.
- 2
Enter "Your name".
- 3
Enter a "Password".
- 4
Enter it a second time under "Confirm the password".
- 5
Click Activate my access. The message "Welcome!" is shown and you enter the software.
The password must have at least 12 characters, with one uppercase letter, one lowercase letter, one digit and one special character, and no spaces.
If the link can no longer be used, the page shows "Link can't be used" and tells you why:
| Message | What to do |
|---|---|
| "This invitation has expired. Ask the team for a new one." | Ask your manager to resend the invitation |
| "This invitation has already been used. Sign in with your password." | Your access is already activated: click "Go to sign-in" |
| "This invitation has been cancelled." | Ask your manager for a new invitation |
| "This link doesn't match any invitation." | Check that you opened the link in the last email received |
Sign in
Step by step
- 1
Open https://thebigone.io/auth. The "Access your workspace" page is shown.
- 2
Enter your "Email".
- 3
Enter your "Password".
- 4
Click Sign in. Your workspace opens.
Choose a new password
When you have forgotten your password.
Step by step
- 1
On the sign-in page, click "Forgotten your password?". The "Forgotten password" screen is shown.
- 2
Enter your "Email".
- 3
Click Send reset link. The message "Link sent! We've emailed you a link to reset your password." is shown.
- 4
Open the email received and click its link. The "Set your password" page opens.
- 5
Enter the "New password".
- 6
Enter it a second time under "Confirm password".
- 7
Click Save and continue. The message "Password set. Welcome!" is shown and you enter the software.
Help someone who cannot get in
For a manager. The person says they do not receive the email, or that their link no longer works.
Step by step
- 1
Open the Settings › Access › Users menu.
- 2
Click the person. Their record opens.
- 3
At the bottom of the record, click Resend invitation. The message "Invitation resent by email" is shown.
- Has the person already activated their account? They receive an email to choose a new password instead.
- 4
Still no email? Click Copy a sign-in link. The message "Sign-in link copied to the clipboard" is shown.
- 5
Paste the link into a message to the person.
Sign out
On a phone:
Step by step
- 1
Open the "Account" screen.
- 2
Tap "Sign out". The "Sign out?" window opens.
- 3
Tap Sign out to confirm. You will have to sign in again to come back into the software.
Frequently asked questions
Can I create my account myself?
No. Access is by invitation only: an administrator or a manager of your company invites you, and you activate your access from the email received.
I work for two companies: do I have two passwords?
No. A field worker invited by a second company keeps their account and their password: the invitation only opens access to the new company.
The link in the invitation email no longer works: what should I do?
Ask your manager to resend the invitation or to send you a sign-in link. The "Link can't be used" page tells you whether the invitation has expired, has already been used or has been cancelled.
Can you sign in with a code received by email or by SMS?
No. You sign in with your email address and your password. The links received by email are only used to activate access or to choose a new password.