See your reviews
Find your cleanliness score and the guest reviews for the properties you have prepared, and use them to improve.
After their stay, guests rate the property. The “My reviews” screen shows you your cleanliness score and what they wrote about the properties you prepared. Two minutes are enough to see what guests like and what keeps coming up.
See also: take the photos of a job, to show your work.
Open your reviews
Step by step
- 1
Tap the “Jobs” tab. Under your jobs, the “My cleanliness score” card shows your average out of 5.
- 2
For the details, tap the menu button, then My reviews. The “My reviews” screen opens.
- 3
Read the top banner: “My cleanliness score” and the number of reviews.
- 4
Scroll through the list: each card shows the property, the date, the “Cleanliness” score out of 5 and the comment.
| Colour of the score | What it means |
|---|---|
| Green | 4.5 out of 5 or more |
| Orange | Between 3 and 4.5 |
| Red | Less than 3 |
Read a review in your language
Is a comment written in another language?
Step by step
- 1
Under the comment, tap the “Translate into” button, followed by your language. The translation is shown, with the label “Translated automatically”.
- 2
Tap Show original to go back to the guest's text.
Find a review
Step by step
- 1
In the search bar, enter the name of a property or a word from the comment.
- 2
Tap the round “Filters” button to open the other settings.
- 3
In “Property”, tick one or more properties.
- 4
In “From” and “To”, choose a period.
- 5
In “Sort”, choose “Score (lowest)” to see first what needs improving.
- 6
Tap Reset filters to see everything again.
See the rating of a job
Your manager can rate a cleaning. The guest can also leave a review about this stay.
Step by step
- 1
Tap the “Calendar” tab, then the day of the cleaning.
- 2
Open the job.
- 3
Read “Your manager's rating” and “Guest review”, when they are shown.
Frequently asked questions
How is my cleanliness score worked out?
It is the average of the cleanliness scores of the reviews shown. If you filter by property or by period, the score follows the filter.
Do my colleagues see my reviews?
No. Each cleaner sees only the reviews for their own cleanings. The office, however, sees all the reviews.
A review seems unfair to me, what should I do?
Talk to your manager about it. Your photos from the end of the job show the state of the property when you left: they are your best proof.
Why does a review have no comment?
The guest gave a score without writing any text. The score still counts in your average.