Do a maintenance visit
Maintenance worker, find your visits of the day, read what has to be repaired, take your photos before and after, then finish the visit from your phone.
The video for this guide is coming soon.
A bulb to change, a leak, a lock that sticks: the office gives you the visit and you find it on your phone. You read what has to be done, you repair, you take a photo, you finish. The office knows at once that it is fixed.
See also: report an issue and work without a network.
See your visits of the day
Step by step
- 1
Tap the "Jobs" tab, at the bottom of the screen. The "My visits" screen opens on "Today".
- 2
Read the card: the name of the visit, the property or the address, the date and the time.
- 3
Look at the labels under the name.
- 4
Tap the card. The visit details open.
| Label | What it means |
|---|---|
| Maintenance | The type of the visit |
| One-off | A visit requested only once, outside the usual schedule |
| Assigned, In progress, Completed | Where the visit stands |
| Late | The planned time has passed |
| Comment | The office has written an instruction to read |
Read what has to be done
Step by step
- 1
In the details, tap the "Comment to read" banner, if it is shown. The instruction from the office opens.
- 2
Tap the "Access" line to read how to get into the property.
- 3
Tap the "Issues" line. The issues already reported in this property are shown.
- 4
Tap "Property details" to open the property sheet.
Do the visit
Step by step
- 1
On site, tap Start the job. Your time starts and the "Requirements" list opens.
- 2
Tap each line done to tick it. The counter at the bottom moves forward.
- 3
For a line marked "Photo required", tap Add a photo.
- 4
For a break, tap Pause. When you start again, tap Resume.
Does a line carry the "One-off" label? The office added it for this visit only. If it is marked as required, it must be done before you finish.
Finish the visit
Step by step
- 1
When everything is ticked, tap FINISH THE JOB, at the bottom of the list.
- 2
Check the message "Job completed".
- 3
Go back to "My visits" for the next one.
Did you finish too quickly? In the details, tap Reopen the job: you can tick and add photos again.
Say that a visit did not go as planned
Step by step
- 1
Tap the "Requests" tab, at the bottom of the screen.
- 2
Make a request and choose what happened.
- 3
Send. Your manager answers you in "My requests".
| Choice | When to take it |
|---|---|
| Visit done but not scheduled | You did a repair that was not in your jobs |
| Visit scheduled but not done | You could not do the visit: missing part, no access |
| I spent more (or less) time | The real duration is different from the planned duration |
Frequently asked questions
I do not see the cleanings, is that normal?
Yes. A maintenance worker sees only their visits and inspections.
Can I add photos before and after the repair?
Yes. Open the "Attachments" box of the details and take your photos. They are dated and attached to the visit.
I am missing a part, what can I do?
Do not finish the visit. Make a request "Visit scheduled but not done" and explain what is missing.
Where do I see my visits of the month?
In the "This month" tab of "My visits", and in "My finances", "Visits this month" box.