Choose the languages of the company, clients and team
Set your company's default language and the audiences that follow it, a client's language, a team member's language, and understand which language each person sees.
The video for this guide is coming soon.
The Big One exists in six languages: Français, English, Español, Deutsch, Português and العربية. Each person can have their own: a cleaner reads their jobs in Portuguese while the office works in French and a client receives their emails in English. Use this article to set the company's language, a client's and a person's. Allow 5 minutes.
Each person can also choose their own language: see Manage your account. The other company settings are in Set up your organisation.
Understand which language each person sees
The software looks at four things, in this order, and stops at the first one that exists.
| Order | What the software looks at |
|---|---|
| 1 | The language chosen by the person in their account |
| 2 | For a client: the language set on their client record |
| 3 | The company's default language, if the box for their audience is ticked |
| 4 | French |
The same list is written in the software: unfold "How each person's language is chosen", below the company language setting.
Set the company's language
Reserved for the administrator. The other roles read the setting, with the note "Only an administrator can change the company language."
Step by step
- 1
Open the Settings › My company › Organisation menu. The "My company" tab is shown.
- 2
Scroll down to the "Language and time zone" block.
- 3
Under "Default language", choose the language.
- 4
Under "Applies by default to:", tick the audiences that follow this language.
- 5
Wait for the message "Company language saved". There is no button to click: the note "Saved as soon as you change a setting." is a reminder.
| Box | Who is concerned |
|---|---|
| "My office team" | Administrators and managers |
| "My cleaners (cleaner app)" | The field workers, on their phone |
| "My clients and owners (client portal, emails, invoices)" | The clients: their portal, their emails and their invoices |
Set a client's language
For a client who does not read your company's language.
Step by step
- 1
Open the Finance › Clients menu.
- 2
Click the client. Their record opens.
- 3
Click Edit. The "Edit client" window opens.
- 4
Under "Language of emails, invoices and client portal", choose the client's language, or leave the first row, for example "Same as the company (Français)".
- 5
Click Save.
- For a new client, click New client above the list: the same field is in the "New client" window.
The client portal, the emails and the invoices of this client then use this language. What you type in (service names, notes) stays as it is.
Set a team member's language
Reserved for the administrator. This language is used for the person's emails and notifications; they can change it themselves in "My account".
Step by step
- 1
Open the Settings › Access › Users menu.
- 2
Click the person. Their record opens on the "Role and activities" section.
- 3
In the "Language" field, choose the language, or "Same as the company (Français)". The message "Language saved" is shown.
Change the language of your own screens
Step by step
- 1
Open the Settings › My account menu.
- 2
In the "Language" box, open the "App language" list.
- 3
Choose your language. The page reloads in that language.
Frequently asked questions
Can each of my cleaners have a different language?
Yes. Each person chooses their language in "My account", and an administrator can set it for them in their record. This choice comes before the company's language.
Is what I write in a property sheet translated for the cleaner?
No. Text that is typed in is not translated: the cleaner reads the instruction in the language you wrote it in. Only the software's own text changes language.
In which language is a person's invitation sent?
In the language chosen under "More options", field "Invitation language". With "Invite several people", the invitations are sent in the company's language.
Are the six languages offered to every company?
Yes. The six languages are offered to everyone: the office, the field workers and the clients.
Why does my company setting not change my own screens?
Because a language chosen in your account comes before the company's. Open Settings › My account, "Language" box, and choose the "Same as my company" row to follow the company's language.