Open the details of a job
Change the cleaners, the time, the duration or the status of a job, read its history, delete it and restore it from the Bin.
The video for this guide is coming soon.
The job details bring together everything about a job: cleaners, time, checklist, photos, booking and history. Use this article to change the cleaner, correct the time or the duration, follow what happened, or delete a job. Each change is saved straight away.
To create a job, see Add a job. To share the time between several cleaners, see Split a cleaning.
Open the details
Step by step
- 1
Open the Calendar menu.
- 2
Click the job card. The details open on the right: at the top, the name, the property, the date and the status.
- 3
To see them as a full page, click Open full details, at the bottom of the details.
| Section | What it contains |
|---|---|
| “Cleaners” | The people assigned and the field to add more |
| “Time · Checklist” | The time, the planned duration, the checklist and the one-off tasks |
| “Day timeline” | The guest's check-out, the next check-in, the planned time and the clock-in |
| “Comments” | The instructions and remarks about this cleaning |
| “Booking” | The guest, the dates of the stay and the number of guests |
| “History” | Everything that changed, who did it and when |
Change the cleaners
Step by step
- 1
Under “Cleaners”, click in the field “Search or choose a cleaner…”. The list of your team opens.
- 2
Type a few letters, then click the person's name. Their name is added and the message “Cleaners saved.” is shown.
- 3
To remove a person, click the cross next to their name.
- 4
To replace a cleaner on a computer, add the new one, then remove the old one.
The cleaner added receives a notification of a new job. The cleaner removed is told that the job is no longer assigned to them.
| Label next to a name | What it means |
|---|---|
| “(unavailable that day)” | The person is not available that day |
| “(document expired)” | A required document of the person has expired |
| “(outside scope)” | The person does not see this property |
| “(invitation pending)” | The person has not activated their account yet |
Change the time, the duration or the status
Step by step
- 1
Under “Time · Checklist”, click the time next to “Time”, then choose the hour and the minutes. The message “Time saved.” is shown.
- 2
To change the planned duration, click the duration next to “Cleaning time”, then choose the new duration. The window “Are you sure you want to change the cleaning time?” opens.
- 3
Click Change time. The message “Cleaning time saved.” is shown.
- 4
To change the status, click the status badge, at the top of the details, then choose “Created”, “Assigned”, “In progress” or “Completed”. The message “Status updated.” is shown.
The date cannot be changed in the details. To change day, drag the card in the calendar.
Read the history
The history, at the bottom of the details, tells the story of the job in sentences, day by day.
Step by step
- 1
Scroll down to “History”. The last four actions are shown.
- 2
Click the link “Show more activity” to show everything.
- 3
Read each line: the sentence, then the time, the person and where the change came from.
Delete a job
Step by step
- 1
At the bottom of the details, click Delete job. The “Delete this job?” window opens.
- 2
Read the text: the job will go to the Bin for 30 days.
- 3
Click Delete. The message “Job moved to the bin (30 days).” is shown and the details close.
Restore a deleted job
For the company's administrators only.
Step by step
- 1
Open Settings › My company, then the “Bin” tab.
- 2
Click “Jobs” to see only the deleted jobs.
- 3
Find the job. The “Left” column gives the number of days before it is erased.
- 4
Click Restore. The message “Job restored to the schedule.” is shown.
The job comes back with its date, its time, its cleaners, its comments and its one-off tasks.
Frequently asked questions
Where is the “Reassign” button?
It exists on a phone, when the job has a single cleaner. On a computer, add the new cleaner under “Cleaners”, then remove the old one with the cross.
Why is the “Late” status not in the list?
Lateness is worked out by the software: the job is not finished and the check-in time of the next guest has passed. It disappears when the job is finished.
Does the status change on its own when I add a cleaner?
Yes. A “Created” job moves to “Assigned” when the first cleaner is added. It goes back to “Created” when you remove the last cleaner.
Can a manager restore a job?
No. The Bin is for the company's administrators only. Ask an administrator to restore the job within 30 days.
What does the cleaner see when I add a one-off task from the details?
They see it once only, at the top of their requirements, during the job. The “Add a one-off task” button is under “Time · Checklist”.