The French version of this article has been updated since it was translated. Read the French version
View the statement of your cleanings
In your client portal, find each cleaning done with its price, its photos and its checklist, filter by period or by property and export the statement.
The “Statement” menu lists each cleaning done in your properties: its date, its price, its photos and its checklist. Use it to check a specific cleaning, follow your spending of the month before the invoice, or keep a record as a PDF. Allow 3 minutes.
The statement is not an invoice. For the document to pay, see View your reports and invoices.
Read the statement and its totals
Step by step
- 1
Open the “Statement” menu. The “Cleaning statement” page appears on the current month.
- 2
Read the totals of the selection: “Cleanings”, “Total excl. tax”, the tax and “Total incl. tax”.
- 3
Read the table: one line per cleaning, from the most recent to the oldest.
- 4
Look at the “Status” column: it says whether the price is “Provisional” or “Invoiced”.
| Column | What it shows |
|---|---|
| Date | The day of the cleaning |
| Property | The property cleaned |
| Checklist | The list followed by the cleaner |
| Contractor | The person assigned, if this section is open |
| Photos | The link to the photos of the cleaning, if this section is open |
| Tasks done | The tasks ticked, for example 18/18 |
| Price excl. tax and Price incl. tax | The price of the cleaning |
| Status | “Provisional” or “Invoiced · report no. …” |
| Label | What it means |
|---|---|
| Provisional | The cleaning is not invoiced yet: its price can still change |
| Invoiced | The cleaning is on a validated report: its price no longer changes |
| Price to come | The price of this cleaning is not known yet |
Filter by period, property or list
Step by step
- 1
Click the period, at the top of the statement. Choose “This month” or “Last month”.
- 2
For other dates, click the start day, then the end day, in the calendar.
- 3
In “Property”, tick one or more properties.
- 4
In “Checklist”, choose a list. The totals follow the selection at once.
See the photos and tasks of a cleaning
Step by step
- 1
On the line of a cleaning, click “Photos”. The report page of the cleaning opens.
- 2
Read the banner: the date, the property, the checklist, the number of photos and the “Price applied”.
- 3
Read the “Summary”, then the checklist: each task done is ticked, with the cleaner's remark if they left one.
- 4
Click a photo to enlarge it. The “Download photo” button saves it on your device.
- 5
Click Back to the statement. You return to the same filter, at the same place.
Export the statement
Step by step
- 1
First set the period and the filters: the export takes the selection shown.
- 2
Click Export.
- 3
Choose “PDF” or “Spreadsheet (Excel)”. The file is downloaded.
Open a report received through a link
Your service provider can also send you the report of a job through a link. It opens without signing in.
Step by step
- 1
Click the link you received. The report page opens.
- 2
Read the summary, the checklist and the photos.
- 3
Click a photo to enlarge it.
Frequently asked questions
Does the statement replace the invoice?
No. The statement is a summary, and it says so: “This statement is not an invoice. The document to pay is still the invoice.”
Why is a price “provisional”?
The cleaning is not on a validated report yet. Its price can still change; it becomes “Invoiced” when your service provider validates the report.
Why does the total of the statement differ from my invoice?
The statement only counts the cleanings of the chosen period. A report can also carry other services, or a credit note. Choose the same period as the report to compare.
Why is there no “Photos” link?
The “Photos and reports” section is hidden in your portal. The number of tasks done is still shown.
Can I see an old cleaning?
Yes. Choose the start date and the end date in the calendar of the period. Future dates are not offered.