Videos
Video guides
The real screens of the software, explained step by step. Choose the voice and subtitle language under each video.
Getting started
Enter your company identity2 min 50 secSubtitles: 6 languages Getting started
Set up your organisation2 min 55 secSubtitles: 6 languages Getting started
Create the property structure sheet3 min 01 secSubtitles: 6 languages Getting started
Import your properties3 min 01 secSubtitles: 6 languages Getting started
Create your checklists2 minsSubtitles: 6 languages Getting started
Invite your team2 min 09 secSubtitles: 6 languages Getting started
Create a workflow3 min 07 secSubtitles: 6 languages Getting started
Assign your first cleaners2 min 03 secSubtitles: 6 languages Schedule and jobs
Split a cleaning2 min 26 secSubtitles: 6 languages Schedule and jobs
Handle the AI quality control reports2 min 21 secSubtitles: 6 languages Assignment proposal
The proposal for the day2 min 58 secSubtitles: 6 languages Linen and deliveries
Prepare the linen2 min 16 secSubtitles: 6 languages Team
Check your cleaners' invoices1 min 48 secSubtitles: 6 languages Team
Pay your cleaners: hours, rates and monthly card1 min 59 secSubtitles: 6 languages Team
Set the salaries of cleaners paid by the month2 min 28 secSubtitles: 6 languages Cleaner app
Your day of jobs1 min 16 secSubtitles: 6 languages Cleaner app
Take the photos of a job1 min 57 secSubtitles: 6 languages Cleaner app
Report an issue in a property1 min 20 secSubtitles: 6 languages Cleaner app
See the delivery driver on the map1 min 08 secSubtitles: 6 languages Cleaner app
Send your invoice1 min 29 secSubtitles: 6 languages Cleaner app
Make a request to your manager1 min 10 secSubtitles: 6 languages Cleaner app
See your reviews1 min 03 secSubtitles: 6 languages Cleaner app
Work without a network1 min 13 secSubtitles: 6 languages Cleaner app
Do your delivery round1 min 15 secSubtitles: 6 languages Cleaner app
Count the linen on delivery1 min 53 secSubtitles: 6 languages Cleaner app
Follow your round on the map2 min 02 secSubtitles: 6 languages Cleaner app
Get your phone ready1 min 53 secSubtitles: 6 languages Cleaner app
Confirm a new or moved job1 min 40 secSubtitles: 6 languages Cleaner app
Do the property stocktake during the job2 min 11 secSubtitles: 6 languages Invoicing
Set the prices of your properties2 min 29 secSubtitles: 6 languages Invoicing
Check, invoice and send the month's invoices2 min 25 secSubtitles: 6 languages Invoicing
Link your accounting software and issue a credit note2 min 26 secSubtitles: 6 languages Invoicing
Approve completed cleanings2 min 29 secSubtitles: 6 languages Invoicing
Collect from your clients by SEPA Direct Debit2 min 30 secSubtitles: 6 languages Finance
Create and set up a client record2 min 30 secSubtitles: 6 languages Finance
Read your financial table and enter your costs2 min 44 secSubtitles: 6 languages Owners and clients
Send a report to the owner2 min 25 secSubtitles: 6 languages Owners and clients
Activate your client portal1 min 24 secSubtitles: 6 languages Owners and clients
Follow the day of your properties1 min 24 secSubtitles: 6 languages Owners and clients
View the calendar and the sheets of your properties59 secSubtitles: 6 languages Owners and clients
View your reports and invoices1 min 05 secSubtitles: 6 languages Owners and clients
View the statement of your cleanings1 min 04 secSubtitles: 6 languages Owners and clients
Set up your client account54 secSubtitles: 6 languages Owners and clients
Invitez votre équipe dans votre espace1 min 08 secSubtitles: 6 languages Account and company
Choose your modules3 min 24 secSubtitles: 6 languages
Coming soon on video
- Choose who comes to a propertyAlways the same person in a property, with a next one when they are not available, or the best ranked of the day. You choose in the property sheet, department by department.Properties and sheets≈ 3 mins
- Connect an iCal calendarPaste the calendar link from Airbnb, Booking.com or Abritel into a property sheet to see its stays arrive on the schedule on their own.Integrations≈ 4 mins
- Connect your management softwareLink Guesty, Hostaway, Lodgify, Smoobu or other management software to The Big One to receive your properties and bookings, then choose the properties you manage.Integrations≈ 6 mins
- Connect your tool through the APIYour software is not in the list? Generate an import token and have your own tool send your properties, bookings and jobs, with the custom source.Integrations≈ 4 mins
- Link properties into a combined listingA villa rented whole or floor by floor? Link the properties that make up the combined listing to see in the calendar when one occupies the other.Properties and sheets≈ 3 mins
- Share a property sheet by linkCreate a public link to a property sheet, choose what it shows and how long it lasts, then disable it when it is no longer needed.Properties and sheets≈ 4 mins
- Organise your propertiesDeactivate the properties you no longer manage, group the others by building, tag and sector, and change several properties at once.Properties and sheets≈ 3 mins
- Track your linenCreate your linen items, link the names from your sheets, then track missing linen, losses by property and stocktake discrepancies.Linen and deliveries≈ 4 mins
- Keep a property sheet up to dateOpen a property sheet, fill in its access details and instructions, check the listing photos, then copy what is right to your other properties.Properties and sheets≈ 4 mins
- Follow your month in "This month"See at a glance what you collect, what you pay and what you earn this month, then deal with what is left to do, card by card, until the month is closed.Finance≈ 2 mins
- Assign deliveries to delivery driversShare out the day's deliveries between your delivery drivers – drag a card to a driver, assign several at once, set the time and the visits, remove an assignment.Linen and deliveries≈ 4 mins
- The statement and prices in the client portalWhat your client sees in their portal – the price of each cleaning, the statement of their cleanings with photos and checklist – and how to set what they see.Owners and clients≈ 4 mins
- Read the job calendarChoose the period and the view, read a job card and its colour key, filter, then move a job with the mouse.Schedule and jobs≈ 5 mins
- Handle your cleaners' requestsReply to the requests sent from the cleaner area, extra time, missing linen or a cleaning that was not scheduled, with the help of the clock-in and the photos.Team≈ 4 mins
- Add a job, a one-off cleaning or a one-off taskCreate by hand a job in a property, a one-off cleaning at another address, or a task to be done once only on the next job.Schedule and jobs≈ 5 mins
- Open a portal for your clientGive a client their own access, choose section by section what they can see, then track, suspend or delete this access.Owners and clients≈ 4 mins
- Set the taxes and VAT on your invoicesChoose your company's country, tax name and default rate, give a client a rate of their own and say when VAT is payable by the client.Finance≈ 5 mins
- Set your team's availability and leaveEnter each person's working hours, reply to leave requests and report an absence so that their jobs are offered to a replacement.Team≈ 3 mins
- Track the day's deliveriesSee where each delivery driver stands – approved stops, next stop, deliveries to watch – and set the required proof of delivery and the delay alert threshold.Linen and deliveries≈ 4 mins
- Set up your depots, vehicles and round rulesSo that the software can propose delivery rounds – add the depot, the vehicles and their capacity, each driver's vehicle, then set the linen deadline and the minimum number of deliveries.Linen and deliveries≈ 4 mins
- Open the details of a jobChange the cleaners, the time, the duration or the status of a job, read its history, delete it and restore it from the Bin.Schedule and jobs≈ 5 mins
- Fill in your team's contractsFor each person, enter their contract type, dates, pay method and hours, then upload the signed contract as a PDF.Team≈ 4 mins
- Create and set up your sectorsGroup your properties by area, link the cleaners allowed to work there, let the radius sort the properties by itself and give a sector its own rules.Assignment proposal≈ 6 mins
- Create a property by handAdd a property from the “New property” screen by choosing its sheet structure, filling in the required fields and its address, then open its sheet.Properties and sheets≈ 3 mins
- Have the cleaner carry the deliveryWhen a property is on the cleaner's way but far from the delivery driver's round, the cleaner can pick up the linen at the depot before their cleaning. Set what a cleaner can carry, apply the proposal, and see what the cleaner does on their phone.Linen and deliveries≈ 4 mins
- Prepare invoice messages and chase unpaid invoicesWrite the email templates that go with your invoices, choose a template per client or per period, set your reminder steps and send reminders for overdue invoices.Invoicing≈ 5 mins
- Follow the day in the Operations view and close the dayAssign and follow the day's jobs in the Operations view of the calendar, then approve them and close the day with “End of day”.Schedule and jobs≈ 4 mins
- Check your contractors' documentsChoose the documents each contractor must upload, then approve or refuse each document received and send a reminder for incomplete files.Team≈ 4 mins
- Send an invoice or schedule its sendingSend a validated invoice to your client straight away, or schedule its sending for the date and time you choose, then change or cancel the sending as long as it has not gone.Invoicing≈ 3 mins
- Forecast, order and receive linenSee the linen you will need over the coming days, prepare the order for your supplier and record its receipt in a depot, a building or a property.Linen and deliveries≈ 5 mins
- Set the times, prices and subtasks of a propertyIn a property's sheet, set the time and price of its reference cleaning, give it its own time or price for a checklist, and add or remove tasks for that property alone.Properties and sheets≈ 4 mins
- Follow the day in Alerts & trackingDeal with the day's urgent matters, assign the jobs without a cleaner, call a cleaner who is late and see where the team is on the map.Schedule and jobs≈ 4 mins
- Build your price listCreate a price list, fill in its rates (cleaning, other services, linen, consumables, delivery), say what each line counts on and choose the default price list.Invoicing≈ 5 mins
- Have the team do the property stocktakeChoose the properties to count in Linen › Settings, set who counts and when — the stocktake adds itself to the job on the planned day. Then read the counts and the alerts at the office.Linen and deliveries≈ 6 mins
- Link a property to a listingLink a property created by hand to a listing from your management software, switch to another listing, remove the connection, and keep the property's amenities up to date.Properties and sheets≈ 6 mins
- Handle changed bookings and unconfirmed jobsDecide what happens to a job when the booking changes or is cancelled, choose a replacement, remind a cleaner who has not confirmed and set the automatic rules.Schedule and jobs≈ 5 mins
- Create a supplementCreate a pricing rule that is added to the cleaning, with its questions, what it changes for the client, the cleaner and the company, its invoice text and its conditions.Invoicing≈ 5 mins
- Handle an issue reported by a cleanerFind the breakages, breakdowns and leaks reported by your cleaners, create a maintenance visit, follow the issue and mark it as resolved.Schedule and jobs≈ 4 mins
- Approve flagged clock-insA clock-in that is too long, too short or never stopped waits for your decision before it is paid. Approve it, correct its hours or reject it.Team≈ 4 mins
- Import and complete your ratesLoad the cleaning prices of all your properties from an Excel or CSV file, check each row before saving, then complete the properties left without a rate.Invoicing≈ 5 mins
- Set how delivery drivers are paidSay how each delivery driver is paid (per visit, hourly, monthly or through their salary), with different prices by sector, tag or property, and read what their deliveries cost this month.Team≈ 3 mins
- Payroll rules: hourly rate, salaries and deliverySet once how everyone is paid (reference rate, cleaners salaried by the month, delivery drivers), on a page separate from the month, and find the cleaners who do not have a rate yet.Team≈ 2 mins
- Find a deleted item and see who did whatRestore a job, a property, a client or an invoice deleted less than 30 days ago, and look through the history of your company's actions.Account and company≈ 3 mins
- Follow the guest reviewsRead the reviews imported from your booking software, link them to the right cleaning, compare your cleaners and your properties, and choose what the cleaner sees.Schedule and jobs≈ 4 mins
- Mark cleaners as paidRecord the day each person was paid for the month, one by one or in a batch, follow the progress of the payments, and cancel a marker set by mistake.Team≈ 2 mins
- Export payroll for the accountantDownload as CSV or PDF the payroll items for employees and the amounts for self-employed workers and external delivery drivers, with their invoice, the difference and the day of the payment.Team≈ 2 mins
- Manage your account: email, password and languageChange your email address, your password and the language of your screens in "My account", or request the deletion of your account.Account and company≈ 4 mins
- Sign in, or get your access backActivate your access from the invitation email, sign in, choose a new password if you have forgotten it, and know what to do when a link no longer works.Account and company≈ 5 mins
- Take the storage room photo and the proof of deliveryTwo photos may be asked for at a stop – the storage room photo and the proof of delivery. Take them from the stop details, even with no network.Cleaner app≈ 3 mins
- Set up your notificationsChoose the events that alert you and by which means (in the app, on your phone or by email), turn on notifications on your device and find everything you have received.Account and company≈ 5 mins
- Set up the company's notifications and alertsDecide, alert by alert, when it fires, at what level, who is notified and by which channel; add a follow-up, an exception for a client, and the morning summary.Account and company≈ 6 mins
- Choose the languages of the company, clients and teamSet your company's default language and the audiences that follow it, a client's language, a team member's language, and understand which language each person sees.Account and company≈ 4 mins
- Edit a person's record: role, activities, removalOpen a team member's record to change their role or activities, correct their name and phone, act on several people at once, or delete an account.Team≈ 5 mins
- Limit what a person seesRestrict a person to certain departments, clients or properties, and create access types that hide screens or make them view-only.Team≈ 5 mins
- Try the software with a test accountEnter The Big One as a manager, a field worker or a client, in a test company with sample data, then come back to your account.Account and company≈ 4 mins
- Track your subscription and refer a companyView your plan, your usage and your invoices, update your payment method, and recommend The Big One to another company with your referral code.Account and company≈ 4 mins
- Block dates and spot double bookingsMake a property unavailable from the calendar, change or lift a block, retry a failed sending and read the double booking alerts for combined listings.Schedule and jobs≈ 5 mins
- Give your availability and your leaveTell your company which days and at what times you work, request leave from your phone and follow the answer.Cleaner app≈ 3 mins
- Set up linen delivery for a propertySay how the delivery driver drops off the linen at each property, declare on-site storage, require a photo of the storage room or remove the stocktake, for one property or several at once.Linen and deliveries≈ 4 mins
- Follow the round with the delivery route sheetRead a day's approved rounds on a map, follow each delivery driver's actual progress and, if one is running late, apply the proposed reassignment in one click.Linen and deliveries≈ 5 mins
- Follow a one-off cleaning on its pageOpen the page of a one-off cleaning to read its report, schedule a new visit at the same address, change the client, invoice the visit or turn the address into a property.Schedule and jobs≈ 5 mins
- Work for several companiesDo you do jobs for two companies or more? Switch from one to the other in two taps, with a single account, and see where there is something new.Cleaner app≈ 3 mins
- Change a delivery round in the proposal for the dayGive a stop to another delivery driver, remove a delivery, move a whole round, add a return to the depot or lower the minimum stops for a single day, before approving.Linen and deliveries≈ 5 mins
- Follow the day's inspections and maintenanceOpen the Inspection and Maintenance tabs of the Operations view, read the compliance rate per cleaner, and set the inspection delay and the billing of redos.Schedule and jobs≈ 4 mins
- Cover an absence and check the booking syncIn Alerts & tracking, hand an absent cleaner's jobs to a replacement, rerun the booking sync when it is late or in error, and hide the issues you already know about.Schedule and jobs≈ 5 mins
- Your calendar and your monthSee your jobs of the week and of the month on your phone, find a past cleaning, check whether it is approved and download your report for the month.Cleaner app≈ 4 mins
- Read the "My finances" screenSee what you have earned over the month, what is approved and what is still waiting, whether you are self-employed or an employee, and ask for a correction if a line is wrong.Cleaner app≈ 4 mins
- Keep your documents up to dateUpload your ID document, your Kbis, your URSSAF certificate and your bank details from your phone, follow their status and replace a rejected or expired document.Cleaner app≈ 4 mins
- Do an inspection after a cleaningInspector or housekeeper, open your inspection, check the points flagged by the photo analysis, rate the cleaning and decide whether it is compliant or must be redone.Cleaner app≈ 4 mins
- Do a maintenance visitMaintenance worker, find your visits of the day, read what has to be repaired, take your photos before and after, then finish the visit from your phone.Cleaner app≈ 4 mins
- Switch on team locationSwitch on the team map for your company, choose who sees it and during which hours, and understand the consent each cleaner and each delivery driver gives on their phone.Team≈ 4 mins