Prepare the linen
Prepare, the day before, the linen and consumables for each property delivered the next day – tick the items on your phone, note what is missing, approve, and follow the team's progress.
The “Linen preparation” screen lists the properties to deliver on a given day, with the linen and consumables to prepare for each one. Use it the day before: you tick what goes into the bag, you note what is missing, then you approve. Allow 1 to 2 minutes per property.
The quantities come from the property sheet. The day's cleaners are placed with the proposal for the day.
Choose the day to prepare
Step by step
- 1
Open the Linen menu.
- 2
Click the Linen preparation tab. The screen opens on tomorrow's deliveries.
- 3
For another day, click the date at the top of the screen, then choose the day in the calendar.
- On a computer, the date is in the “Deliveries on …” button.
- 4
Read the progress at the top of the list, for example “4 / 12 prepared”. The bar and the “incomplete” and “not started” counters follow live.
- 5
Is the “… without a driver · Assign →” link shown? Click it to open the delivery driver assignment for that day.
The properties are grouped by client (“Not specified” when the client is not known). Each row gives some markers:
| Marker on the row | What it means |
|---|---|
| “10:45 · Karim B.” | The planned delivery time and delivery driver |
| “no driver”, or “Driver to assign” on a computer | No delivery driver has been chosen yet |
| “To hand over to Fatou”, or “Fatou (cleaner)” on a phone | The cleaner takes the linen themselves |
| “2 double beds”, “1 single bed” | The beds to make |
| “Comment”, or a bubble on a phone | A comment is noted for this property |
| “2 items missing”, on a computer | Some items are noted as missing |
| Status of the property | When it is shown |
|---|---|
| Not started | Nothing is approved and nothing is missing |
| Incomplete | At least one piece is noted as missing |
| Prepared | The preparation is approved |
Find a property
Step by step
- 1
On a phone, tap Filters. The “Search and filters” panel opens.
- On a computer, the same filters are above the table.
- 2
Enter the name of the property in “Search for an apartment…”.
- 3
If needed, tick apartments, clients or statuses.
- 4
Tap the bottom button, for example “Show 3 properties”. The list now shows only these properties.
- 5
To see everything again, tap Clear filters.
Prepare a property on a phone
Step by step
- 1
Tap the name of the property. Its slip opens: the delivery (“Delivery 10:45 · Karim B.”), the beds, the schedule comment and the “Specific detail” from the sheet.
- 2
Prepare the items group by group: “Linen”, “Consumables”, then “Client's stock”.
- 3
Tap an item's box when it goes into the bag. The item turns green and the counter goes up, for example “3 / 9 items ticked”.
- 4
Are some pieces missing? Tap Some missing? on the item's row. A counter opens at 1.
- 5
Set the number of missing pieces with “−” and “+”. The row shows what is going, for example “2 of 3 taken”, and the property switches to “Incomplete”.
- 6
Tap Approve the preparation, at the bottom of the screen. The message “Preparation approved” is shown, the list comes back and the property switches to “Prepared”.
- Is everything already ready? In the list, tap the large box in front of the property's name: it approves without opening the slip.
Prepare a property on a computer
The table has no box per item: you only note what is missing, then you approve.
Step by step
- 1
Click the arrow at the end of the property's row. The detail expands: “Linen”, “Consumables”, “Client's stock”, then “Good to know” and “Notes”.
- 2
For an incomplete item, click “+” next to “Missing”. The property switches to “Incomplete”.
- 3
Click Approve the preparation, in the detail. The message “Preparation approved” is shown.
- Quicker: click the box in the “Approve” column, at the start of the row.
Leave a note
To tell the team or the delivery driver something, for example “to be topped up tomorrow”.
Step by step
- 1
On a phone, open the property's slip, then tap the note button, next to “Approve the preparation”. The “Notes” panel opens.
- On a computer, expand the row: the “Notes” area is in the detail.
- 2
Write the note. The “Not saved” label is shown until it is saved.
- 3
Tap Save the comment. The message “Comment saved” is shown.
Correct an approved property
Step by step
- 1
Open the approved property.
- 2
Tap Remove approval. The message “Approval removed” is shown: the property returns to “Not started”, or to “Incomplete” if pieces are still missing.
- 3
Correct the missing pieces, then approve again.
You can also choose the status in the property's menu: “Not started”, “Incomplete” or “Prepared”. If you note a missing piece on a “Prepared” property, it returns to “Incomplete” by itself.
When all the properties of the day are approved, the “Everything is ready for …” box is shown. It reminds you of the properties with missing items reported and offers the “See the drivers for … →” link.
Frequently asked questions
Where do the quantities come from?
From the linen noted on the job in the schedule, otherwise from the “Linen and consumables” section of the property's sheet. A double bed counts 1 duvet cover, 1 flat sheet, 2 pillowcases and 2 towels of each size; a single bed, 1 of each.
How do I make a property appear in the preparation?
In the Dashboard, “Today's jobs” block, turn on the “Linen” switch on the property's row: the message “Added to Linen preparation.” is shown. To do it automatically on every new cleaning, set “Linen preparation by default” to YES, in Settings › My company › Organisation, “Default automations” block.
Can several people prepare at the same time?
Yes. The screen is “Updated live for the whole team.”: statuses, missing pieces and notes reach everyone. Only the item ticks stay on each phone.
What does “Client's stock” mean?
These are the items the client supplies themselves, taken on site. They are prepared and noted as missing like the others. “Client stock · any quantity” marks an item whose sheet does not give the quantity.
Why does a row show “To hand over to” followed by a first name?
Because the cleaner takes the linen for this property themselves. Prepare the bag for them: when it is known, the time they call at the depot is shown.