Handle the AI quality control reports
Go through the reports sorted by action, confirm or ignore each point flagged, create a redo or add a task to the next job.
After a cleaning, the AI analyses the end-of-job photos. It gives a score out of 100 and flags the points to redo. The “AI reports” screen sorts these reports according to what they ask of you. Use this article to go through them, decide on each point and start what comes next. Allow 1 minute per report.
For how the guests felt, see the guest reviews.
Find the reports to handle
Step by step
- 1
Open the Quality › AI reports menu. The reports of the current month are shown, sorted into four groups.
- 2
To change period, click One day, One month or Date range.
- 3
Filter if needed by “Cleaners”, “Properties”, “Buildings” or “Tags”, or type a word in the search.
- 4
Read the banner: the number of reports, the average score and the spread of the scores.
- 5
Click a report. It opens on the right. On a computer, the first report to handle is already open.
| Group | What it contains |
|---|---|
| “To handle” | A score below 60, or an “Issue” point not yet decided |
| “To watch” | A score below 85, or a point not yet decided |
| “OK” | A good score with no point waiting, or a report whose points are all decided |
| “Not analysed” | The analysis is not finished |
Decide on each point
An open report shows the “AI quality control” card: the score, the summary, then the points flagged. Each point shows the “Cleaner's photo” next to the “Expected reference”.
Step by step
- 1
Read the badge of the point: “Issue” or “To check”.
- 2
Compare the two photos.
- 3
If the AI is right, click Confirm this point. The message “Point confirmed.” is shown.
- 4
If the AI is wrong, click Ignore this point. The message “Point ignored.” is shown.
- 5
Move on to the next point. When each point is confirmed or ignored, the report moves to “OK”.
To decide on the whole report in one go, use the “Confirm” and “Ignore” buttons, at the bottom of the card.
Create a redo
Do this when the cleaning has to be done again before the guest's check-in.
Step by step
- 1
Under the point, click Create a redo. The “Create a redo” window opens.
- 2
Check the “Cleaner”: the one from the cleaning is suggested. Without a cleaner, the redo will remain to be assigned.
- 3
Check the “Date”, suggested as today, and add a “Time (optional)” if needed.
- 4
Read through the “Note for the cleaner”, already filled in with the point flagged.
- 5
Click Create the redo. A message confirms the creation, with the cleaner's name.
Add a task from a point
For a fault that does not call for going back straight away: a bulb, a touch-up, a missing item.
Step by step
- 1
Under the point, click Add a task. The “Add a task” window opens.
- 2
Choose “Create a job” or “One-off task on the next job”, then click Continue.
- 3
Choose the “Department” and write the “Task to do”.
- 4
For a one-off task, click Add to the next job. The message “Task added to the next job.” is shown.
- 5
For a job, choose the date, then click Create the job. The message “Job created, with the task.” is shown.
| Choice | What happens |
|---|---|
| “Create a job” | A visit in its own right in this property, on the date chosen |
| “One-off task on the next job” | The task is added once only to the next job of the department chosen |
Under the point, the label “Task added:” then reminds you of what was created.
Frequently asked questions
What does the score mean?
It is a mark out of 100 given by the AI from the photos. At 85 and above, the report is good; from 60 to 84, it is to watch; below 60, it is to handle.
Does the score change when I ignore a point?
Yes. The score is worked out again without the ignored points: the report may then change group.
Why is a report under “Not analysed”?
The analysis is waiting, in progress, or did not complete. If it has not started for more than 15 minutes, an administrator can restart it.
Can a report be started for a cleaning that has none?
Yes. Open the job details: the “AI quality control” card offers the “Start the AI report” button. The analysis of the photos takes a few minutes.
Where do I open the job of a report?
In the header of the report, click the link “Open the job”.