Do your delivery round
Open “My round” on your phone, go to the next stop, read the linen to drop off, drop it off and mark the delivery – stop after stop.
You are a delivery driver. The “My round” screen shows your stops for the day, in time order. At each stop, you read what to drop off, you deliver, then you mark the delivery. Allow one minute per stop on the phone.
Read next: count the linen on delivery, storage room and proof of delivery photos and the map of your round.
Open your round for the day
Step by step
- 1
Tap the “Round” tab. The “My round” screen opens on today.
- 2
Read the black “Round” banner: it counts your completed deliveries, for example “2 / 6 delivered”.
- 3
Look at the dark card under “Next stop”: the property, the time, the address and the linen to drop off.
- 4
Scroll down: “Then” lists the remaining stops, “Done” the delivered ones.
- 5
To see another day, tap Tomorrow or Choose a date. The title becomes “Deliveries for”, followed by the date.
Go to the next stop
Step by step
- 1
At the bottom of the screen, tap the “Directions to” button, followed by the property name.
- 2
Your phone's maps app opens, with the address of the stop.
- 3
Come back to The Big One once you are there.
The round button with a phone, next to a stop, calls the cleaner. It appears when their number is saved.
Read the details of a stop
Step by step
- 1
Tap a stop. Its details open from the bottom of the screen.
- 2
Read the badges: the delivery driver, the cleaner, “Check-out”, “Cleaning” with its times, and “Check-in”.
- 3
Read the instructions, then “Linen to deliver”: one item per line, with its quantity.
| Block in the details | What it tells you |
|---|---|
| Delivery driver instructions | The address, how to get in, and the access codes and Wi-Fi your company shows to delivery drivers |
| Manager's comment | An instruction from the office for this delivery |
| Schedule comment | A note from the schedule |
| Linen to deliver | The items and quantities to drop off |
Drop off the linen and mark the delivery
Step by step
- 1
Drop off the linen.
- 2
If the Do the stocktake button appears, count the linen and confirm. It appears when your company gives you the stocktake.
- 3
If the Proof of delivery button appears, take the photo of the linen you dropped off. It appears only when the proof is required.
- 4
Tap Mark as delivered. The message “Delivery marked as done” appears.
- 5
Close the details. The stop moves to “Done” and the following stop becomes “Next stop”.
Deliver a building in several visits
Several properties at the same address form a single “Building” card. If the office planned several visits, each visit has its own card: “Visit 1/2”, “Visit 2/2”.
Step by step
- 1
Tap the building card.
- 2
After the first drop-off, tap Confirm visit 1. The message “Visit 1 confirmed” appears.
- 3
On the last visit, tap Confirm visit 2. The message “All visits confirmed — building delivered” appears.
A building with a single visit is confirmed with Mark as delivered: the message “Building marked as delivered” appears.
Undo a delivery marked by mistake
Step by step
- 1
Under “Done”, tap the stop.
- 2
Tap Cancel, in place of “Mark as delivered”. The stop goes back to the list to deliver.
- 3
For a building visit, tap Undo visit 1.
Frequently asked questions
Do I have to record my arrival and departure?
No. There is no time recording in “My round” any more. The time you tap “Mark as delivered” is your drop-off time: the office sees it.
Does the cleaner know that the linen has been dropped off?
Yes. As soon as you tap “Mark as delivered”, the property's cleaner is notified.
Can I see tomorrow's round?
Yes. Tap “Tomorrow”, or “Choose a date” for another day.
A stop shows “No delivery driver assigned”. What should I do?
This delivery has no driver yet. Tell your manager: they assign the deliveries.
Does the list update on its own?
Yes. It reloads every minute while the screen is open.