Do an inspection after a cleaning
Inspector or housekeeper, open your inspection, check the points flagged by the photo analysis, rate the cleaning and decide whether it is compliant or must be redone.
The video for this guide is coming soon.
The inspection comes after the cleaning: you check the property before the guest arrives. You follow the inspection checklist, you give a rating, then you decide: the cleaning is compliant, or it must be redone. Allow ten to fifteen minutes per property.
See also: take the photos of a job and report an issue.
Open your inspection
Step by step
- 1
Tap the "Jobs" tab, at the bottom of the screen. Your inspections of the day are shown, sorted by time.
- 2
Read the card: the name of the inspection, the property, the date and the time.
- 3
Tap the card. The inspection details open.
- 4
Tap the "Access" line to read how to get into the property.
- 5
Once on site, tap Start the job. The "Requirements" list opens.
Follow the inspection checklist
Step by step
- 1
Go into each room and tap a line to tick it.
- 2
For a line marked "Photo required", tap Add a photo.
- 3
To note a remark, tap the pencil of the line and write your comment.
- 4
If the list contains a linen counting line, enter the quantities. See Count the linen during the job.
Check the points flagged by the photo analysis
When your company uses the analysis of the cleaning photos, the "AI quality check of the cleaning" card is shown in your inspection. It lists the points that seem to be a problem on the cleaner's photos.
Step by step
- 1
Read the point: its label, its name and the explanation.
- 2
Compare "Cleaner's photo" and "Expected reference".
- 3
Go and look on site.
- 4
Tap Confirm this point if the problem is really there. The message "Point confirmed." is shown.
- 5
Tap Dismiss this point if all is well. The message "Point dismissed." is shown.
| Label of the point | What it means |
|---|---|
| Issue | The analysis thinks there is a defect |
| To check | The analysis has a doubt: it is for you to decide on site |
Finish the inspection
The button lights up when all the points of the list are ticked.
Step by step
- 1
Tap Finish the inspection. The "Finish the inspection" window opens.
- 2
In "Overall cleaning rating", tap a star, from 1 to 5.
- 3
Write your comment: what is fine, what must be redone.
- 4
Tap Compliant if the property is ready. The message "Inspection approved: compliant." is shown.
- 5
Tap Return to cleaning if the cleaning must be redone. The message "Return to cleaning sent to the cleaner." is shown.
| Your choice | What happens |
|---|---|
| Compliant | The inspection is finished, the property is ready |
| Return to cleaning | A redo is created for the cleaner who did the cleaning, with your comment |
Frequently asked questions
Can I choose "Compliant" with a small remark?
Yes. Write your remark in the comment and tap "Compliant". The comment is required only for a return to cleaning.
Does the cleaner see my rating?
Only if your company has switched on "Make cleaning ratings visible to cleaners". In that case, your rating and your comment are shown in the details of the cleaner's job, under "Your manager's rating". Otherwise, the cleaner does not see them.
Do I have to follow the opinion of the photo analysis?
No. The analysis suggests, you decide on site. That is why you confirm or dismiss each point.
I made the wrong choice, what can I do?
Tell your manager straight away, from the "Requests" tab. See Make a request.