Manage your account: email, password and language
Change your email address, your password and the language of your screens in "My account", or request the deletion of your account.
The video for this guide is coming soon.
"My account" brings together what concerns only you: your email address, your password, the language of your screens and your notifications. Use this article to change one of these settings or to request the deletion of your account. Allow 2 minutes per setting.
Can you no longer get into the software? See Sign in, or get your access back. To choose what alerts you, see Set up your notifications.
What "My account" contains
The address you are signed in with is written at the top of the page.
| Box | What it sets |
|---|---|
| "Email address" | The address used to sign in and to receive your emails |
| "Password" | The password of your account |
| "Language" | The language of your screens, for you only |
| "Notification settings" | The events that alert you, and by which means |
| "My availability" | Your working days and hours. Shown for team members |
| "Delete my account" | The request to delete your account |
Change your email address
Step by step
- 1
Open the Settings › My account menu.
- 2
In the "Email address" box, enter your "Current address".
- 3
Enter the "New address".
- 4
Click Change email. The message "A confirmation link has been sent to your current address AND to the new one. Both must be confirmed." is shown.
- 5
Open the link received in your old mailbox.
- 6
Open the link received in the new one. The message "Your email address has been changed." is shown in "My account".
Change your password
Step by step
- 1
Open the Settings › My account menu.
- 2
In the "Password" box, enter your "Current password".
- 3
Enter the "New password".
- 4
Enter it a second time under "Confirm password".
- 5
Click Change password. The message "Password updated" is shown.
The new password must follow six rules:
| Rule | For example |
|---|---|
| "At least 12 characters" | A short sentence is easier to remember than a word |
| "One uppercase letter (A-Z)" | M |
| "One lowercase letter (a-z)" | m |
| "One digit (0-9)" | 7 |
| "One special character (!?@#$%…)" | ! |
| "No spaces" | Join the words together |
Choose the language of your screens
This choice applies to you only. Your colleagues keep their language.
Step by step
- 1
Open the Settings › My account menu.
- 2
In the "Language" box, open the "App language" list.
- 3
Choose a language, or the first row, for example "Same as my company (Français)", to follow your company's language. The page reloads in the chosen language.
Request the deletion of your account
Step by step
- 1
Open the Settings › My account menu.
- 2
At the bottom of the page, in the "Delete my account" box, click Request deletion. The "Delete your account?" window opens.
- 3
To confirm, click Request deletion again. The message "Deletion request sent" is shown.
- Changed your mind? Click "Keep my account": nothing is sent.
Frequently asked questions
Can I change my email address without access to the old mailbox?
No. A link is sent to both addresses and both must be opened. Without access to the old mailbox, ask an administrator of your company.
Does the language I choose change my colleagues' language?
No. The "Language" box of "My account" only sets your screens. The company's language is set elsewhere: see Choose the languages of the company, clients and team.
Where are my notifications?
In the "Notification settings" box of "My account". The article Set up your notifications explains each switch.
What happens right after my deletion request?
Nothing is erased straight away. The request is sent to support, who handle it; your account stays usable in the meantime.
I am a client or an owner: is it the same screen?
No. Your account is set in the "My account" section of your client portal.