Set up your client account
In the “My account” menu of your client portal, change your email address, your password and your language, add your logo or request the deletion of the account.
The “My account” menu gathers your personal settings: your email address, your password, the language of the screen and your logo. Use this article to change them, or to request the deletion of your account. Allow 2 minutes per setting.
For your first sign-in, see Activate your client portal.
Check your details
Step by step
- 1
Open the “My account” menu. The page shows “Signed in as …”, with your address.
- 2
Read the “My details” card.
| Line | What it shows |
|---|---|
| Client | The name under which your service provider registered you |
| Display name | Your name in the portal |
| Email address | The address you sign in with |
| Number of properties | The number of properties attached to your portal |
Add your logo
Step by step
- 1
In the “My details” card, find “My logo”.
- 2
Click Upload a logo, then choose an image or a PDF. The “Crop the logo” window opens.
- 3
Drag the logo within the frame and set the “Zoom”.
- 4
Click Apply crop. The message “Logo saved” appears and the logo is shown at the top of your portal.
To take it off, click “Remove”. Without a logo, nothing is shown.
Change your email address
Step by step
- 1
In the “Email address” card, enter your present address in “Current address”.
- 2
Enter the new one in “New address”.
- 3
Click Change email. A confirmation link is sent to both addresses.
- 4
Open the email received at the current address, then click its link.
- 5
Open the email received at the new address, then click its link. The message “Your email address has been changed.” appears when you return to the portal.
Change your password
Step by step
- 1
In the “Password” card, enter the “Current password”.
- 2
Enter the “New password”: at least 12 characters. Under the field, each rule you meet is ticked.
- 3
Enter it a second time in “Confirm password”.
- 4
Click Change password. The message “Password updated” appears.
Choose your language
Step by step
- 1
In the “Language” card, open the “App language” list.
- 2
Choose your language. The page reloads and every screen switches to that language.
| Choice | Effect |
|---|---|
| Same as my company (…) | You follow the language set by your service provider |
| A language from the list | The screen, the dates, the times and the amounts switch to that language, for you only |
Texts entered by your service provider are not translated: property names, notes, cleaners' remarks.
Request the deletion of your account
Step by step
- 1
In the “Delete my account” card, click Request deletion. The “Delete your account?” window opens.
- 2
Click Request deletion to confirm, or “Keep my account” to give up.
- 3
Read the message “Deletion request sent”. Your request goes to support.
Frequently asked questions
Do my PDFs change language with the screen?
No. Your PDF reports stay in the language your service provider chose for you. Only the screen changes.
Will I receive notifications?
No, not at the moment. The “Notification settings” card says so: “Your space does not send you any notifications at the moment.”
How do I sign out?
Click the “Sign out” button, in the header of your portal. You will have to enter your password to come back.
Where does my logo appear?
At the top of your portal, next to your name, on a computer. It does not replace your service provider's logo.
Can I change the display name?
Not yourself. Ask your service provider to correct it.