Report an issue in a property
A breakage, a fault, a leak, missing linen? Tell the office from the job in a few taps, with photos.
You find something wrong in a property: a broken object, an appliance out of order, a leak, a door that will not open. Report it straight away from the job. The office is told and deals with it. Allow one minute.
See also: take the photos of a job and your day of jobs.
Report an issue
Step by step
- 1
Open the job for the property concerned.
- 2
Tap Report an issue. The panel opens, with the name of the property.
- 3
Under “What is the problem?”, tap the type of issue.
- 4
Under “Urgency”, tap “Can wait” or “Urgent”.
- 5
Under “Photos”, tap Camera and take a photo of the issue.
- 6
Under “Description”, write what you saw and where.
- 7
Tap Send the report. The message “Report sent to the office. Thank you!” is shown.
- 8
Tap Close.
| Type of issue | When to choose it |
|---|---|
| Breakage | An object or a piece of furniture is broken |
| Equipment out of order | An appliance no longer works |
| Heavy soiling | The property is much dirtier than usual |
| Missing linen / consumables | Linen or supplies are missing |
| Pests | You see insects or rodents |
| No access | You cannot get in |
| Leak / water damage | Water is running or has run |
| Other | No other type fits |
Add good photos
A clear photo saves the office from calling you back.
Step by step
- 1
Tap Camera to take a photo on site.
- 2
Take a first photo from a distance, to place the issue in the room.
- 3
Take a second photo close up, to show the detail.
- 4
To add a photo already taken, tap Gallery.
- 5
To remove a photo, tap the cross on its thumbnail.
You can attach 6 photos. Beyond that, the message “6 photos maximum.” is shown. Like the photos of a job, each photo carries the date, the time and the position.
See the issues already reported
Before you report, check that the issue is not already known.
Step by step
- 1
In the job details, under “Property”, tap the “Issues” line. A red label shows the number of open issues.
- 2
Read the “Already reported for this property” list.
- 3
If your issue is not there, tap Report an issue.
| Label | What it means |
|---|---|
| New | The office has received the report |
| In progress | Someone is dealing with it |
| Resolved | The issue is fixed |
| Waiting to be sent | The report is waiting for the network to come back |
Frequently asked questions
Who receives my report?
The office of your company. It sees it at once, with your photos and the property concerned.
Do I have to stop my job?
No. The report is made during the job: close the panel and carry on with the checklist. Stop only if you cannot get in or if there is a danger.
Can I report without a photo?
Yes. Only the type of issue is required. A photo still helps the office to understand without calling you.
Linen is missing, is it an issue or a request?
Report it as an issue, type “Missing linen / consumables”, so that the office reacts quickly. If it changes your work or your time, make a request as well.