Make a request to your manager
More time spent than planned, missing linen, a cleaning done but not scheduled? Send a request from your phone and follow the reply.
What happened on site does not match what was planned? Tell your manager with a request. They reply in the application. Allow one minute per request.
See also: your day of jobs and send your invoice.
Choose the right type of request
| What you tap | When to choose it |
|---|---|
| I spent more (or less) time | The cleaning took more or less time than planned |
| Linen or supplies: extra / missing | You used more linen or supplies, or some were missing |
| Cleaning done but not scheduled | You did a cleaning that was not on your schedule |
| Cleaning scheduled but not done | A cleaning on your schedule did not take place |
| Other | Everything else: an absence, a question, another discrepancy |
Report a discrepancy on a job
The most common case: you spent more time than planned.
Step by step
- 1
Tap the “Jobs” tab, then find the job.
- 2
Tap Report a discrepancy on this job. The “Report a discrepancy” window opens, with the property and the planned duration.
- 3
Under “What happened?”, tap “I spent more (or less) time”.
- 4
Under “Time actually spent”, tap “+” or “−”: each tap adds or removes 5 minutes.
- 5
Under “Why?”, tap one or more reasons: “More beds”, “Property very dirty”, “Guests still there”, “Missing linen”, “Other”.
- 6
Add photos under “Photos (optional)”, if they help to understand.
- 7
Tap Send the request. The message “Request sent. You will be notified of the reply.” is shown.
Make another request
For a cleaning that was not scheduled, an absence, or any request without a job.
Step by step
- 1
Tap the “Jobs” tab, then go down to the bottom of the screen.
- 2
Tap Other request (unscheduled cleaning, absence…). The “Make a request” window opens.
- 3
Check the “Cleaning date”.
- 4
In “Property”, search for the property concerned, if there is one.
- 5
Under “What happened?”, tap the type of request.
- 6
Write a few words in the bottom field. For “Other”, this text is required.
- 7
Tap Send the request.
Follow the reply
Step by step
- 1
Tap the “Requests” tab, at the bottom of the screen. The “My requests” list is shown.
- 2
Read the label of each request.
- 3
Under a request that has been dealt with, read the “Manager's reply”.
- 4
To cancel a “Pending” request, tap Remove, then confirm in the “Withdraw this request?” window.
| Label | What it means |
|---|---|
| Pending | Your manager has not dealt with it yet |
| Accepted | Your manager said yes |
| Declined | The request is declined: read the reply |
| Information noted | The office has taken note, nothing else to do |
Frequently asked questions
Can my request be accepted by itself?
Yes. When your clock-in confirms the time requested, the message “Request accepted automatically: the clock-in confirms it.” is shown.
How do I give notice of an absence or leave?
Tap “Other request (unscheduled cleaning, absence…)”, choose “Other”, then write the dates. For your usual working days and hours, open the “Account” tab, “My availability” section.
How many photos can I attach?
6 at most. Take them on site: a photo of the property when you arrive is better than a long explanation.
I closed the window by mistake, is my request lost?
No. The “Discard the request?” window is shown first: tap “Continue the request” to carry on.