Track the day's deliveries
See where each delivery driver stands – approved stops, next stop, deliveries to watch – and set the required proof of delivery and the delay alert threshold.
The video for this guide is coming soon.
The “Delivery tracking” screen shows the rounds for one day, driver by driver: what is approved, the next stop, what is left to do. Open it during the day to answer “where is the linen?” without calling anyone.
Deliveries are assigned in assign deliveries to delivery drivers. What the driver does on their phone is described in do your delivery round.
See how the rounds are going
Step by step
- 1
Open “Delivery tracking”. The screen opens on today, with the number of points for the day.
- 2
Read one block per driver. Its summary line counts the stops and the approved stops.
- 3
Look at the badge of each stop.
- 4
Read the detail of a stop: the time, the address, the driver, the cleaner, the cleaning times, the check-out and the check-in.
| Badge | What it means |
|---|---|
| Approved | The driver marked the delivery |
| Next | It is this driver's next stop |
| To do | The stop comes later in the round |
The screen reloads on its own every minute. The “Refresh” button, at the top, reloads it straight away.
Find a specific delivery
Step by step
- 1
To change day, click the date, at the top of the screen.
- 2
Under “Delivery driver”, choose a driver to see only their round.
- 3
Under “Apartment”, tick one or more properties.
- 4
Under “Cleaner”, choose a cleaner to see the deliveries for their properties.
With no result, the screen shows “No deliveries for these criteria.”: remove a filter.
Spot the deliveries to watch
The assignment screen gathers the deliveries whose time is a problem.
Step by step
- 1
Open the Calendar menu, “Operations” view, “Delivery” tab.
- 2
Read the “To check today” box. Each line gives the delivery and the reason.
- 3
Click See the card. The screen goes to the delivery and highlights it for a moment.
- 4
Correct the time or the driver from its details.
| Reason shown | What to look at |
|---|---|
| after the cleaning ends | The linen would arrive too late for the cleaner |
| less than 30 min before the cleaning ends | The cleaner will have little time to make the beds |
| before check-out | The guests may still be there |
| after check-in | The new guests will already have arrived |
| cleaner must be present | The cleaner will not be on site at that time |
| linen incomplete | The linen preparation reports something missing |
Require a proof of delivery and set the delay alert
These two settings are set for the whole company; a sector can have its own value, with “Specific to this sector”. They are reserved for administrators and managers.
Step by step
- 1
In the software search, type “Delivery settings” and open the screen.
- 2
Scroll down to “Company-specific settings”.
- 3
Turn on “Proof of delivery required”: a time-stamped photo is required at every stop.
- 4
Under “Delay threshold (minutes)”, enter the delay from which you want to be alerted.
- 5
Click Save settings. The message “Delivery settings saved.” appears.
Frequently asked questions
Can I see where the driver is on a map?
Not on this screen: it shows progress, not location. People who share their location appear on the team map, opened from “Alerts & tracking” (administrators, managers and cleaning managers).
What happens when a driver reports missing linen?
Their stocktake is saved and the managers are notified in the app.
Does tracking work for a past day?
Yes. Change the date: you find the stops and what was approved that day.
Who can open delivery tracking?
The whole team, except clients. The office sees all deliveries, a delivery driver their own. A cleaner, inspector or maintenance worker only sees the deliveries for the properties where they have a job that day, from the “Delivery tracking” entry of their menu.