Find a deleted item and see who did what
Restore a job, a property, a client or an invoice deleted less than 30 days ago, and look through the history of your company's actions.
The video for this guide is coming soon.
A job deleted by mistake, a client removed too quickly: the bin keeps everything that has been deleted for 30 days, and you put it back into service in one click. The history, for its part, answers the question “who did what, and when”. Use this article to restore an item or find an action.
Restore a deleted item
Step by step
- 1
Open the Settings › My company menu, then the Bin tab. The table lists the deleted items, with the date, who deleted them and the number of days left.
- 2
Above the table, click a type to see only that one: “Jobs”, “Properties”, “Clients”, “Invoices”, “Reports”, “Mandates” or “Members”.
- 3
If needed, enter a name, a property, a client or a report number in the search.
- 4
On the item's row, click Restore. A message confirms the restore and the item leaves the bin.
Restore several items at once
Step by step
- 1
In the bin, tick the box of each item to restore. The box at the top ticks the whole page.
- 2
Check the number of items selected, shown above the table.
- 3
Click Restore selection. A message gives the number of items restored.
Filter the bin
| Filter | What it keeps |
|---|---|
| Period | The deletions of the 30 days, or only of the last 7 days |
| Deleted by | One person's deletions |
| Client | One client's items |
| Property | One property's items |
| Tag | The items that carry a tag |
See who did what
Step by step
- 1
Open the Settings › My company menu, then the History tab. The “Platform activity” tab appears.
- 2
In the search, enter a name or a word.
- 3
In the list of categories, choose a subject, for example “Rates” or “Users & settings”.
- 4
In the list of actions, choose “Creation”, “Change” or “Deletion”.
- 5
Read the table: the date, the user, the action, the item and the details.
| History category | What it brings together |
|---|---|
| Billing & reports | Client reports, clients, cleaner and supplier invoices |
| Cleaning & requests | Cleaners' requests, cleaning approvals and cleaners' hourly rates |
| Rates | Price lists and apartment rates |
| Properties & buildings | Properties and buildings |
| Users & settings | Profiles, user roles and settings |
| Compliance | Contractors' documents |
Export the stocktakes
Step by step
- 1
In the History, open the “Stocktakes” tab.
- 2
Filter by “Apartment” or by “Status”: “Complete” or “Incomplete”.
- 3
Click Export CSV. The file is downloaded to your computer.
Frequently asked questions
How long does an item stay in the bin?
30 days. The “Left” column gives the number of days before the permanent deletion.
Who can open the bin?
The company's administrators. The message “The bin is reserved for the company's administrators.” is shown to everyone else.
Can I find out who deleted an item?
Yes. The “Deleted” column gives the date and the person's name. The “Deleted by” filter keeps only their deletions.
What does “System” mean in the history?
The action was done by the software itself, not by a person.