Block dates and spot double bookings
Make a property unavailable from the calendar, change or lift a block, retry a failed sending and read the double booking alerts for combined listings.
The video for this guide is coming soon.
Blocking dates makes a property unavailable for rental for a period: works, owner's stay, turnover. The block is sent to your management software, which closes the dates. The same calendar also flags double bookings between a combined listing and its properties. Allow 1 minute per block.
To read the bands and cards of the calendar, see read the calendar. To link properties into a combined listing, see link properties into a combined listing.
Block dates
Step by step
- 1
Open the Calendar menu.
- 2
At the top of the calendar, click Add, then “Block dates”. The “Block dates” window opens.
- On a phone, the “Block dates” button is next to the sector filter.
- 3
Under “Property”, choose the property.
- 4
Under “From (check-in)”, choose the first blocked day.
- 5
Under “To (check-out)”, choose the day the property becomes free again. A line gives the number of nights blocked.
- 6
Under “Reason (optional)”, note the reason, for example “Works”.
- 7
Click Block. The message “Dates blocked and sent to the management software.” is shown and a grey hatched band appears on the property's row.
Read the status of a block
Step by step
- 1
In the calendar, click the hatched band. The “Blocked dates” window opens.
- 2
Read the period, the reason and the status badge. If something failed, the error message is shown in red below.
| Badge | What it means |
|---|---|
| “Sending” | The block is on its way to the management software |
| “Sent to the software” | The dates are closed in your management software |
| “Sending failed” | The management software did not receive the block: the dates are still open for rental |
| “Block lifted” | The dates are open again |
| “Lifting failed” | The management software did not reopen the dates |
Change or lift a block
Step by step
- 1
Click the block's hatched band. The “Blocked dates” window opens.
- 2
To change the dates or the reason, click Edit, correct them in the “Edit the block” window, then click Save. The message “Block changed and sent to the management software.” is shown.
- 3
To reopen the dates, click Lift the block. The message “Block lifted in the management software.” is shown.
Retry a failed sending
Step by step
- 1
Open the Alerts & tracking menu. A block that was not sent appears there with the title “Block not sent — ” followed by the property's name.
- 2
On that row, click Try again. The message “Sending again.” is shown.
- 3
You can also click the band in the calendar, then Retry sending. The message “Sent successfully.” is shown.
Spot a double booking
This marker concerns combined listings: a set of properties that is also rented as a single one.
Step by step
- 1
In the calendar, find the greyed-out part of the row, marked “Occupied — ” followed by the name of the booked property: it marks the days when a linked property is already booked.
- 2
At the top of the calendar, click the alert that counts the double bookings, for example “1 double booking”.
- 3
Read each line: the two listings booked at the same time, and the dates.
- 4
Correct the booking in your management software.
- 5
Click “Hide for now” or “Do not show again” to remove the line from the list.
Frequently asked questions
Does blocking dates delete the jobs already planned?
No. The block closes the dates for rental. The jobs already in the schedule stay: delete them by hand if they are no longer needed.
Can a property that is not linked to any management software be blocked?
No. The block is something sent to the management software. Without a compatible link, the “Block” button stays greyed out.
Do “Hide for now” and “Do not show again” apply to the whole team?
No. “Hide for now” hides the line until the page is next loaded. “Do not show again” is kept on your device only: your colleagues still see the alert.
Who is notified when a sending fails?
Administrators receive a notification, depending on the company's notification settings. The failure also appears in Alerts & tracking, with the “Try again” button, and in the calendar's “Blocked dates” window.