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Confirm a new or moved job

A job has just arrived, or its date has changed? See what has changed, confirm it from your phone, and tell the office if you cannot do it.

For: Cleaner≈ 3 min readUpdated 13 October 2026
1 min 40 secSubtitles: 6 languages

When the office gives you a job or changes its date, it wants to know that you have seen it. Depending on the setting of your company, opening the job is enough, or you have to tap a button. It takes ten seconds.

See also: your day of jobs and make a request.

Recognise a job to confirm

What you seeWhat it means
The "New job" notificationThe office has just given you a job
The "Job moved" notificationThe date or the time of one of your jobs has changed
The "Job to confirm" notificationThe office is still waiting for your answer
The "To confirm" labelThe job is not confirmed yet
The "Rescheduled" labelThe job has changed date in the last few days

Step by step

  1. 1

    Tap the notification, or open the "Jobs" tab.

  2. 2

    Find the job concerned, today or in the "Calendar" tab.

  3. 3

    Tap the job to open it. The job details are shown.

Confirm the job

In the job details, an orange box has the title "New job" or "Job changed", with the "To confirm" label.

Step by step

  1. 1

    Open the job.

  2. 2

    Check the date, the time and the property.

  3. 3

    Tap I accept the job. The message "Job accepted. Thank you!" is shown.

  4. 4

    Check the green line "Job confirmed": the office knows that you will come.

Say that you cannot do it

There is no button to decline. If the date does not suit you, tell your manager straight away: the manager can give the job to someone else.

Step by step

  1. 1

    Do not tap "I accept the job".

  2. 2

    Go back to "My jobs" and tap the "Requests" tab.

  3. 3

    Make a request and explain why you cannot come. The steps are in Make a request.

  4. 4

    Follow the answer in "My requests".

Find a moved job

Step by step

  1. 1

    Tap the "Calendar" tab, at the bottom of the screen.

  2. 2

    Tap Week or Month to choose the view.

  3. 3

    Tap the new day of the job. The job is shown at its new time.

  4. 4

    Tap the job to read the address and the access instructions again.

Frequently asked questions

Can I decline a job from the app?

No, there is no button to decline. Make a request to your manager from the "Requests" tab, as early as possible.

I opened the job without tapping the button, does the office know?

Yes. The office sees that you have seen the job. If your company asks for an acceptance, the job stays "To confirm" until you have tapped "I accept the job".

I see no "To confirm" box, is that normal?

Yes. Your company does not ask for a confirmation for this job. You have nothing to do.

Do I have to confirm again if the job changes again?

Yes. If the date changes again, the job goes back to "To confirm" with the title "Job changed".

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