Set up your notifications
Choose the events that alert you and by which means (in the app, on your phone or by email), turn on notifications on your device and find everything you have received.
The video for this guide is coming soon.
The Big One lets you know when something concerns you: a job assigned, a request handled, a reported issue. Use this article to receive these messages on your device, switch off the ones you do not want, and read again the ones you have received. Allow 3 minutes.
This setting applies to you only. The company first decides what is sent, and to whom: see Set up the company's notifications and alerts. The other settings of your account are in Manage your account.
Understand the three channels
Each event has three switches, one per channel.
| Channel | Where the message arrives |
|---|---|
| "App" | In the app: the bell, at the top of the screen |
| "Push" | On the screen of your phone or computer, even when the app is closed |
| "Email" | In your mailbox |
Turn on notifications on your device
Step by step
- 1
On the device that must receive the messages, open the Settings › My account menu.
- 2
In the "Notification settings" box, read the status line. "Status: not yet turned on for this device." means it still has to be turned on.
- 3
Click Turn on notifications on this device. Your browser or your phone asks for permission.
- 4
Accept. The message "Notifications turned on for this device." is shown, and the device appears under "Devices that receive notifications".
- 5
Click Send a test notification. The message "Test notification sent." is shown and the notification arrives on your devices.
Choose what you receive
Below the devices, the box lists the events that concern you. The list depends on your role.
Step by step
- 1
Find the event, for example "Job assigned". Its description is written just below.
- 2
On its row, turn "App", "Push" or "Email" on or off. The setting is applied straight away: there is no save button.
- 3
Do the same for each event.
| Event | What triggers it |
|---|---|
| "Job assigned" | A job is given to you, taken away or moved |
| "Day-before reminder" | The day before at 18:00, the summary of your jobs for the next day |
| "Request handled" | Your request has been accepted or refused |
| "Reported issue" | A cleaner has reported an issue at a property |
| "Booking changed" | A job has been moved, cancelled, or is waiting for your decision |
| "Clock-in to approve" | A cleaner's clock-in needs checking |
Remove a device
For a phone you no longer use, or a shared computer.
Step by step
- 1
Open the Settings › My account menu.
- 2
Under "Devices that receive notifications", find the device. The date it was added is written under its name.
- 3
Click the bin "Remove this device", at the end of its row. The device leaves the list and no longer receives anything.
Read your notifications again
Step by step
- 1
Click the bell, at the top of the screen. The "Your notifications" panel shows the latest ones received.
- 2
Click a notification. It is marked as read and, when it refers to a screen, that screen opens.
- 3
To see everything, click See all notifications. The "My notifications" page opens.
- 4
Click "Unread only" to keep only the ones you have not opened. The button becomes "All".
- 5
Click Mark all as read to clear the bell's counter.
Frequently asked questions
Why does a notification not appear in my list?
The list depends on your role: it only shows the events that can be sent to you.
I cannot turn on a channel: why?
Your company has closed it. A greyed-out switch cannot be reopened in "My account"; ask an administrator or a manager to reopen it in the company's settings.
Do notifications have to be turned on for each device?
Yes. Turning them on applies to the device and the browser you are using at that moment. Do it again on each phone or computer that must receive the messages.
I receive nothing on my iPhone: what should I check?
The status line of the "Notification settings" box. If it says "Status: not supported. On iPhone, add the app to your Home Screen to receive notifications.", put the app on the Home Screen first, then turn on notifications.
Are notifications sent in my language?
Yes. They follow the language set for you: the one of your account, otherwise the one of your company.