Follow the day of your properties
On the dashboard of your client portal, see the jobs of the day, their status, the end-of-cleaning photos, your latest report and your documents.
The dashboard is the first page of your client portal. It answers one question: where do my properties stand today? You see each job of the day, its status, the end-of-cleaning photos, your latest report and your latest documents. Allow 1 minute a day.
To see several days at once, open the calendar of your properties. For your amounts, see View your reports and invoices.
Read the summary of the day
Step by step
- 1
Open the “Dashboard” menu. The “Hello, …” page appears, with today's date and the number of properties followed.
- 2
Read the banner at the top: it counts the jobs of the day, for example “4 jobs today”.
- 3
Read the counters in the banner. The coloured bar shows the share of each status.
- 4
Scroll down to “Today's jobs”. Each card shows the time, the type of job, the property and its status.
| Counter in the banner | What it counts |
|---|---|
| completed | The jobs that are finished |
| in progress | The jobs started, not yet finished |
| upcoming | The jobs planned, not yet started |
| late | The jobs that were not done on time |
Change the day
Step by step
- 1
Click the “Previous day” or “Next day” arrow, next to the date.
- 2
Or click the date itself, for example “Today · 13 Oct”. A calendar opens.
- 3
Click a day in the calendar. The title becomes “Jobs on …” and the banner counts the jobs of that day.
Open a job and its photos
Step by step
- 1
Click the card of a job. A panel opens, read only: the status, the date, the “Scheduled time”, the property and its address.
- 2
Read “Assigned to” and “Linked booking”, when these parts are shown.
- 3
Click View Cleaning report. The report page opens: the ticked checklist and the photos.
- The button carries the type of the job. It is offered when the job has a checklist and the “Photos and reports” section is open.
- 4
Go back to the dashboard, then click View photos under a card. The “Photos from …” window opens.
- 5
Click a photo to open it full size, in a new tab.
| Label on the card | What it means |
|---|---|
| Check-out 11:00 | The guests' check-out time that day |
| Guests check in at 16:00 | The check-in time of the next guests |
| Ready for the 16:00 check-in | The cleaning is finished before that check-in |
| Fatou is on site | The job is in progress, with this person |
| With Fatou | The job is planned with this person |
| Inspection passed | The inspection of the property is finished |
| 6 photos | The number of end-of-job photos |
| to be set | The time of the job is not fixed yet |
Each cleaning also shows its price, marked “provisional” or “invoiced”. Under the cards, the “View the statement” link opens all your cleanings: see View the statement of your cleanings.
Follow your properties, your latest report and your documents
The column placed beside the jobs sums up the rest.
Step by step
- 1
Read the “Your properties” card: each property carries its status of the day.
- 2
Click “All properties” to open the “My properties” menu.
- 3
In the “Latest report” card, click Download the PDF. The report is saved on your device.
- 4
In the “Recent documents” card, click Open next to a document. It opens in a new tab.
| Status of a property | What it means |
|---|---|
| Ready | All its jobs of the day are completed |
| Cleaning in progress | A cleaning has started |
| Job in progress | Another job has started: inspection, maintenance, delivery |
| Upcoming | A job is planned, not yet started |
| Late | A job was not done on time |
| Nothing planned | No job that day |
Frequently asked questions
Why does the contractor's name not appear?
Your service provider has not opened the “Assigned contractors” section in your portal. Ask them to open it. When it is open, only the first name is shown on the cards.
Why does a job have no photos?
Photos appear when the cleaner has taken them and the “Photos and reports” section is open in your portal. An upcoming job has none yet.
Can I change or request a job from the dashboard?
No. The dashboard is for following: the details of a job open read only. For a request, contact your service provider.
What happens to a cancelled job?
It stays in the list, last, marked “Cancelled”. It is not counted in any counter of the banner.