Handle changed bookings and unconfirmed jobs
Decide what happens to a job when the booking changes or is cancelled, choose a replacement, remind a cleaner who has not confirmed and set the automatic rules.
The video for this guide is coming soon.
When a guest changes their dates or cancels, the cleaning job has to follow. The software applies your rules, then shows you what happened and what is left to decide. Use this article to handle these cards, remind a cleaner who has not confirmed their job, and set the rules. Allow 1 minute per card.
These blocks are in Alerts & tracking.
Understand the cards
Each changed booking gives a card. Its badge tells you where you stand.
| Badge | What it means |
|---|---|
| “Moved” | The job followed the booking. Nothing to do, unless you disagree |
| “Replacement needed” | The job is moved, but the cleaner is not available on the new date |
| “To approve” | Nothing has changed: you decide |
| “Cancelled” | The booking is cancelled |
The card gives the property, then the old date crossed out and the new date. The badge next to the title of the block counts the cards to decide on.
Decide on a changed booking
For a “To approve” card, headed “Booking changed: what should happen to the job?”.
Step by step
- 1
Open the Alerts & tracking menu and find the “Changed bookings” block.
- 2
Read the old date and the new date on the card.
- 3
Click Move to put the job on the new date, or Keep the date to leave it where it is.
- 4
Check the message “Done.”. The card leaves the list.
To delete the job, click the “Delete” button on the card. The “Delete this job?” window opens: confirm.
Choose a replacement
For a “Replacement needed” card.
Step by step
- 1
Read the title of the card: it names the cleaner who is not available on the new date.
- 2
Under “Cleaners free that day:”, compare the people suggested. Each line gives the person's number of jobs that day.
- 3
Click Assign next to the person chosen. The message “Done.” is shown.
Go back on a move or hide a card
Step by step
- 1
On a “Moved” card, click View job to open its details and check the date.
- 2
If the move does not suit you, click Cancel the move. The job goes back to its old date.
- 3
When the card is no longer of use to you, click Hide.
- 4
To hide several, tick the cards, then click Hide selection and confirm.
Hiding a card changes nothing about the job and deletes nothing.
Remind a cleaner who has not confirmed
If your company asks cleaners for a confirmation, the jobs waiting for it are in the “Unconfirmed jobs” block.
Step by step
- 1
In the Alerts & tracking menu, find the “Unconfirmed jobs” block.
- 2
Read the line: the cleaner, the property, the day, then “Not seen yet” or “Seen, not accepted”.
- 3
Click Send reminder. The message “Reminder sent to the cleaner.” is shown and the line carries the label “reminder sent”.
The cleaner receives the notification “Job to confirm”. When they confirm, the job leaves the list.
Set the automatic rules
For administrators only. These rules say what the software does on its own.
Step by step
- 1
Open Settings › My company › Organisation, then the “Jobs” family.
- 2
In the “Changed bookings” card, choose what happens to the job when the booking changes date or time.
- 3
Choose what happens “If the cleaner is not available on the new date” and “When the booking is cancelled”.
- 4
Click Save. The message “Settings saved.” is shown.
- 5
In the “Job confirmation” card, choose what the cleaner must do, then click Save.
| Setting | Options offered |
|---|---|
| When a booking changes | “Move the job and keep the cleaner”, “Move the job and remove the cleaner” or “Change nothing: alert to approve” |
| If the cleaner is not available | “Suggest a replacement”, “Assign automatically” or “Remove the cleaner” |
| When the booking is cancelled | “Delete the job” or “Keep the job as “Cancelled”” |
| What the cleaner must do | “No confirmation”, “Automatic “Seen”” or ““Accepted” with a button” |
Frequently asked questions
Why do I see no card?
The block is only shown if there is something to show: the changes of the last 7 days and those waiting for a decision.
Where can I see that a job is confirmed?
A confirmed job simply leaves the “Unconfirmed jobs” block. The “To confirm” badge is shown to the cleaner, on their job.
Is the cleaner told when the job is moved?
Yes, if “The cleaner concerned” is ticked under “Who to notify”, in the “Changed bookings” card of the settings.
Can cleaners be reminded automatically?
Yes. In the “Job confirmation” card, the “Reminders” part sets the delay before the cleaner is reminded and the time at which the managers are told, the day before.
What happens to a job kept as “Cancelled”?
It stays visible, crossed out, in the calendar. It is never counted or billed.