Follow the day's inspections and maintenance
Open the Inspection and Maintenance tabs of the Operations view, read the compliance rate per cleaner, and set the inspection delay and the billing of redos.
The video for this guide is coming soon.
The Operations view of the calendar has one tab per department. The “Inspection” tab brings together the day's inspections. The “Maintenance” tab brings together the day's maintenance visits. Use them every day to see what is still to be assigned, and every week to spot the properties and cleaners that keep coming back as “Return to cleaning”. Allow 3 minutes.
To assign a job, read the columns and close the day, see the Operations view and closing the day. To create an inspection or maintenance job, see add a job.
Open the Inspection and Maintenance tabs
Step by step
- 1
Open the Calendar menu.
- 2
Click the Operations view tab, under the calendar title. Today is shown.
- 3
Click the Inspection tab or the Maintenance tab. The figure on the tab gives the number of jobs for the day.
- 4
Change the day with the arrows placed around the date.
| Tab | What it brings together |
|---|---|
| “Inspection” | The day's inspection jobs |
| “Maintenance” | The day's maintenance jobs and other tasks |
The “To assign”, “Assigned”, “In progress” and “Completed” columns, and the “Assign” button, work as in the “Cleaning” tab: see the Operations view and closing the day.
A maintenance visit often comes from an issue reported by a cleaner: see handle a reported issue.
Read the compliance rate per cleaner
The compliance rate is shown on the guest reviews screen, if the “Guest reviews” module is turned on.
Step by step
- 1
Open the Quality › Guest reviews menu. The current month is shown.
- 2
Click the By cleaner tab.
- 3
Read the “Compliance rate per cleaner” card: for each cleaner, the rate in %, the number of compliant inspections and the number of returns. It counts the inspections finished in the period shown.
Understand “Return to cleaning”
On site, the inspector finishes the inspection in the “Finish the inspection” window.
Step by step
- 1
They give an “Overall cleaning rating”, from 1 to 5.
- 2
If they send the cleaning back, they write a comment: it is required for a return to cleaning.
- 3
They tap “Compliant” or “Return to cleaning” (see the table).
| What the inspector chooses | What happens |
|---|---|
| “Compliant” | The message “Inspection approved: compliant.” is shown. Nothing else to do |
| “Return to cleaning” | The message “Return to cleaning sent to the cleaner.” is shown. The software creates a redo: a new cleaning job, on the same day and with no set time, for the cleaner who did the cleaning. They are notified |
Set the inspection delay and the redos
For an administrator only.
Step by step
- 1
Open the Settings › My company › Organisation menu.
- 2
Open the “Rules and accounting” group, then the “Operating rules” block.
- 3
Under “Time between the end of the cleaning and the inspection.”, choose the duration. The message “Rule saved” is shown.
- 4
Under “Bill the client for the redo created after “Return to cleaning”?”, switch the toggle on or off. The message “Rule saved” is shown.
Frequently asked questions
Why does the Inspection or Maintenance tab not appear?
The module is not switched on, or your access does not open it. Modules are set in Settings › My company › Organisation, “Modules” group.
Which period does the compliance rate cover?
The period shown in Quality › Guest reviews: the current month when you open it. To change it, click the dates badge.
Who receives the redo after a “Return to cleaning”?
The cleaner who did the cleaning, on the same day. You can give it to someone else from the “Cleaning” tab.
Is the redo billed to the client?
Only if you have switched on “Bill the cleaning redo to the client” in the “Operating rules”.