Activate your client portal
Open the invitation from your service provider, choose your password, sign in and recover a forgotten password.
Your service provider has opened a client portal for you: you follow the cleanings of your properties, your reports and your invoices there. Use this article to activate the portal the first time, to sign in afterwards, or to recover a forgotten password. Allow 2 minutes for the activation.
Once signed in, see Follow the day of your properties, then Set up your account.
Activate your portal with the invitation email
Step by step
- 1
Open the email “Your client area”, sent in the name of your service provider.
- 2
Click Activate my area. The “Activate my client portal” page opens: the “Invitation code” is already filled in.
- 3
In “Password”, enter the password of your choice. Under the field, each rule you meet is ticked.
- 4
In “Confirm password”, enter it a second time.
- 5
Click Activate my portal. The message “Your client portal is ready.” appears and your portal opens.
| Password rule | What is needed |
|---|---|
| At least 12 characters | A short sentence works very well |
| One uppercase letter (A-Z) | At least one capital letter |
| One lowercase letter (a-z) | At least one small letter |
| One digit (0-9) | At least one digit |
| One special character (!?@#$%…) | At least one sign |
| No spaces | No space in the password |
Activate your portal with a code received another way
Do this when your service provider gave you the code directly, by message or by phone.
Step by step
- 1
Open the page thebigone.io/client-invite.
- 2
In “Invitation code”, enter the code you received, in the form XXXX-XXXX-XXXX.
- 3
Enter your password in “Password”, then in “Confirm password”.
- 4
Click Activate my portal. Your portal opens.
- Did you already have an account with this email address? The message “Your access is active. Sign in with your usual password.” appears and the sign-in page opens.
Sign in
Step by step
- 1
Open the page thebigone.io/auth. The “Access your workspace” page appears.
- 2
Enter your address in “Email”.
- 3
Enter your password in “Password”.
- 4
Click Sign in. Your portal opens.
Recover a forgotten password
Step by step
- 1
On the sign-in page, click Forgotten your password?.
- 2
Enter your address in “Email”.
- 3
Click Send reset link. The message “Reset link sent!” appears.
- 4
Open the email you receive, then click its link. The “Set your password” page opens.
- 5
Enter your password in “New password”, then in “Confirm password”.
- 6
Click Save and continue. The message “Password set. Welcome!” appears.
Frequently asked questions
I have not received the invitation email, what should I do?
First look in your junk mail. Otherwise, ask your service provider to send the invitation again: they can also give you the code and the link themselves.
Can I choose another email address when activating?
No. Your portal is tied to the address that received the invitation. Once signed in, you change it in the “My account” menu.
Is the activation page available in my language?
Yes. Choose the language with the selector placed above the card, before entering your password.
The reset email does not arrive, what should I do?
Remember to check your spam or junk mail. Also check that the address you entered is the one of your portal.