November 2026
- Improvement
My invoices: the cleaner sees every reply from the office to their invoice
In the cleaner's app, invoices have their own screen, “My invoices”, separate from “My documents”. The cleaner is notified of every reply from the office, a red dot flags it in the menu, and a rejected invoice can be sent again with one button.
- Improvement
My jobs: export your jobs as CSV, from one date to another
In the cleaner app, “My jobs” and “My finances” have a “CSV” button: the cleaner chooses the first and the last date, then downloads their jobs in a file that Excel opens as it is. On a phone, the top of “My jobs” is lighter.
- Feature
Have a building's storage room counted on a given day
A building's linen storage room can now be counted during the job of your choice: from the job sheet, or from the building page. No job is created.
- Improvement
Workflows: several days of the week, and the four departments
A workflow can now create its task several days a week, for example every Monday, Wednesday and Friday. And the “Type” field becomes “Department”, with the software's four departments.
- Improvement
Stocktake settings: add a building, and add buildings automatically
In Linen › Settings › “Stocktake settings”, the “Building storage rooms” tab now has its “Add a building” button and a switch to add buildings automatically. Adding new properties automatically also becomes a simple switch.
- Improvement
Property stocktake: a switch on the job, a line in the checklist, or the Linen settings
A property's stocktake is done during a cleaning, an inspection or a delivery: you switch it on with one click on the job, you put it in a checklist, or you let Linen plan it. Job departments have the same order and the same colour everywhere.
- Improvement
The office on phone and iPad: full calendar, people's records, everything by touch
On a phone, the calendar gets its “By cleaner” and “Operations” views back, a job moves with a long press, and a person's record opens from Team. On iPad, everything that needed a mouse now works by touch. Nothing changes on a computer.
- Redesign
Linen and consumables stocktake: you choose the properties, it comes up in the job by itself
One place decides the count: Linen › Settings. That is where you choose the properties to count, and the stocktake adds itself to the job on the planned day. No more line to put in checklists.
- Improvement
Cleaner invoices: set the period, from … to …
A cleaner's invoice does not always cover a full month. The office and the cleaner can now enter its dates: the expected amount is calculated for those dates only.
- Improvement
Linen: “Resolved” to stop seeing a property with no allocation
In the “Missing linen allocation” window of the linen forecast, a “Resolved” button removes a property from the list. Several properties can be selected and marked in one go.
- Redesign
Pay rules: a tab in Cleaner payroll, and each cleaner's rate on one line
Pay rules become the third tab of Cleaner payroll. Three cards show how each person is paid, and a cleaner's hourly rate is changed directly in the list.
- Redesign
Cleaner invoices: a tab in Payroll, a red dot and a new layout
Invoices sent by cleaners now have their own “Invoices received” tab in Cleaner payroll. A red dot in the menu tells you as soon as an invoice is waiting, and each invoice opens next to the list to be checked.
- Improvement
Inviting a client: add their documents in the same window
The “New client access” window now has a “Shared documents” section: a contract, an inventory or a price list can be added at the time of the invitation, and the client finds them at first sign-in.
- Improvement
New property: drafts, manager created on the spot and suggested addresses
A property sheet you started is kept as a draft so you can finish it later. The manager and the invoiced client are created from the sheet, and addresses are suggested again as you type.
- Improvement
Cleaners upload their documents in the order they like
In “My documents”, there is no need to finish one document to open the next: ID document, Kbis, vigilance certificate and bank details can be uploaded in any order.
- Improvement
Delivery drivers see their returns to depot in their round
In the delivery driver app, “My round” now shows each return to depot between two deliveries: the time, the reason and what to reload.
- Improvement
API: each cleaning report as data, and ten more alerts
The API now gives the report link of every completed job, its content (“all good” or “2 points to report”), full times with their time zone and the next arrival. Ten new alerts notify your tool on their own.
- Improvement
Returns to depot count in deliveries, and in pay if you want
On the dashboard, the “Delivery” card also counts drivers' returns to the depot. In My company, you choose whether delivery drivers are paid for them like a delivery.
- Redesign
A building's sheet, easier to read
In Properties, a building's sheet now shows its properties first, then the linen storage room in a single table with a gauge per item: you see straight away what is missing.
- Feature
The office invites a client's team
In Settings › Access › Client portals, the “Team” column shows who works with each client and lets you invite their colleagues yourself: a housekeeper, an accountant…
- Redesign
Client portal: your properties in photos, with the price of each service
“My properties” now shows each property as a large tile. One click opens its sheet: listing photos, the services chosen by your provider with their price, and the linen and consumables supplied at each cleaning.
- Improvement
A search bar in every table
Client spaces, workflows, drivers, invoices, rules, pay…: every table in the software now has its own “Search…” bar, so you can find a row by typing a few letters.
- Improvement
Client space: the manager sees the price of properties invoiced to another entity
A property managed by a client but “Invoiced to” another entity showed “Price to come” in its space. The price now appears, with the name of the invoiced entity, and the statement gives a total per entity.
- Integration
Direct debits: bring in the mandates already signed in GoCardless
Have your clients already signed a mandate in GoCardless? The software finds them and links them to your clients in one go, without making them sign a second mandate.
- Improvement
Clients: the country is chosen in the client card
A client's card now has a “Country” menu. A client established outside France no longer has to provide a SIREN before their first invoice.
- Improvement
Clients: shared documents directly in the client card
A client's card now shows each document shared in their client space. You can open them, remove them or add a new one without changing screens.
- Improvement
Clients: choose the right accounting software record in one click
When several accounting software records could match a client, The Big One shows them to you and you choose the right one, without leaving the client list.
- Improvement
“Unavailable” dates: no workflow during a block, set per property
A new rule for blocked dates: “Block = No workflow”. During an “Unavailable” period (owner stay, works, closure), your workflows no longer create any task. The rule is chosen for the whole company, and each property can have its own.
- Feature
Dashboard: the “Delivery” pill and the delivery panel
When a property's delivery is turned on, the word “Delivery” becomes a pill in the job colours: to assign, assigned, on the way, delivered, late. One click opens the delivery panel; a click on a return to depot opens its own.
- Improvement
Client portals: choose the name shown at the top of the portal
Each client access can have its own portal name, shown at the top (“Hello, …”) instead of the client's name. Set it when creating the access, in “Edit” and in the Excel import.
- Feature
Comments: one thread for every job and every delivery
The office writes, the cleaner, the inspector and the delivery driver reply, and everyone sees all the task's comments. A pinned instruction shows at the top: “Read before you start”.
- Feature
Dashboard: delivery drivers' returns to the depot
In the Delivery band, each time a delivery driver goes back to the depot is shown in its place in their round, with the time and the reason. A card counts the day's returns.
- Feature
Combined listing: the software spots a “whole unit” not yet linked
When a property's calendar copies the stays of other properties at the same address, the software offers to link them as a combined listing. Nothing is linked without your click.
- Improvement
Linen on the phone: receive, count and correct without tables
On the phone, the Linen menu no longer has tables that overflow: one card per item or per place, every box with its title, and the settings folded away.
- Improvement
iCal calendars: a copied stay no longer shows twice
A stay received twice through the same iCal link now makes a single bar, and the whole unit of a combined listing no longer takes its rooms' stays for its own.
- Improvement
Client access: tags and buildings in a tick list
A client access's tags and buildings are ticked in a list, row by row, when importing a sheet and in “Invite several clients”: the client also sees their properties.
- Improvement
Change the price: the checklist formula and the price list breakdown
In a property's “Change the price” window, you now see how the price is calculated: the formula of the chosen checklist, or the price list breakdown when the price comes from an approved suggestion.
- Improvement
Where each item comes from: a default choice, and when copying a property sheet
In the Property Sheet Structure, each linen or consumable item has its default “Comes from”: Company, Laundry or Client. And “Copy to other properties” lets you change an item's source.
- Feature
A checklist's price as a formula, with variables and the AI
The “…” of a cleaning checklist has a “Formula” tab: the price is written with the same variables as the pricing rules, or the AI writes it from a sentence.
- Feature
Your clients invite their team to their portal
A client can now give their colleagues access to their portal: their housekeeper, their accountant, a partner. You choose who can invite, and you are notified of every invitation.
- Feature
Client portal: issues reported in properties
Your clients can see, in their portal, the issues your cleaners report in their properties (breakage, faults, leaks…), with photos and what is being done. You choose, client by client, whether they see them.
- Improvement
Approve cleanings from your phone
The “Cleaning to approve” screen now opens on a phone, for the same people as on a computer: approve a cleaning in one tap, between two properties.
- Improvement
Receive stock: linen and consumables on the same delivery note
In Linen › Stock › “Receive stock”, one delivery note can mix linen and consumables. A single question, “Where does it come from?”, and one table per family.
- Improvement
API: a key for a client, limited to its properties
You can now give an access key to a client or a partner: it only reads their properties, never the rest of your company.
- Improvement
Client portals: the client's logo and a sign-in link
The client's logo can be added as soon as their access is created, and a sign-in link can be copied for a client who has already activated their access, just like for a user.
- Improvement
Cleaner area: the invoice is sent in a single step
In “Send my invoice”, a single button checks the invoice and then sends it to the office. If there is an alert, the cleaner explains why they are sending it anyway.
- Feature
Linen on your phone: the whole menu, like an app
On a phone, Menu ☰ › Linen now opens a home screen: receive, correct and move stock in one tap, then every linen screen. Stock is shown as cards, one per item.
- Feature
Client portals: invite several clients, import and export accesses
Settings › Access › Client portals now works like users: invite several clients at once, each with their own sections, or import an Excel sheet.
- Improvement
API: invoicing, only if you open it
The Big One API now reads your clients, your rates, your reports and your invoices, but only with a token where you have ticked the new “Invoicing” box.
- Improvement
Finance: choose the cleanings counted
At the top of the financial dashboard, “Cleanings counted” replaces “Revenue basis”: the company setting, all cleanings created in the period, or actual invoiced.
- Improvement
Phone: linen and deliveries for any day
On the phone, the “Linen” and “Delivery” screens no longer stop at today and tomorrow: the “Choose a date” pill opens a calendar.
- Improvement
API: linen and deliveries
The Big One API now reads linen in storage, the linen log, orders to suppliers and deliveries, with the driver's visit and proof photos.
- Improvement
Payroll: the reference rate now applies on its own
A cleaner paid by the hour who has no rate of their own is now paid at your company's reference rate, without entering or clicking anything.
- Improvement
API: full properties, sectors and buildings
The Big One API now gives, for each property, its sector, building, tags and current client, and for a given property its amenities, listing photos and property sheet.
- Improvement
API: the team, its availability and its leave
The Big One API now reads your team: each person's role and activities, their sectors, their weekly availability and their leave.
- Feature
A checklist's price as a formula, calculated for each property
In Checklist times and prices, the “…” of a cleaning checklist writes its price as a sentence: 2 × the reference time × the client's hourly rate + the linen from the sheet + the consumables from the sheet. A table shows the result for all your properties, figure by figure.
- Improvement
API: checklist and photos, reported issues, guest reviews and bookings
The Big One API now reads the work done in detail: a job's checklist and photos, issues reported by cleaners and guest reviews. Your tool can also be notified of a reported issue or of a booking that arrives, changes or goes.
- Improvement
Cleaner requests: “Cleaning approved” in one click, and the cleaner’s hours clearly shown
In Cleaners › Requests, the panel of a request has a “Cleaning approved” button and clearly shows how many hours are applied to the cleaner, and whether they count in their pay.
- Improvement
Guest reviews: all the reviews of a cleaner or a property in one click
In Quality › Guest reviews, clicking a cleaner or a property opens their reviews, from newest to oldest, with a search and filters. And a review is never credited to a cleaning done after the stay.
- Improvement
Camera: a flash and a zoom, like a real camera
The camera that opens for a photo or a video now has a flash button (automatic, off, on) and a zoom: pinch the image or tap “2×”.
- Improvement
Linen count: the list of properties that count differently, and new properties added automatically
In Linen › Settings › Count, the “Properties that count differently” block shows the list of these properties. You add some by ticking them in a table, and new properties can take a setting automatically.
- Improvement
Photos: the same camera on every phone
Job photos and videos are now taken with The Big One's camera, on iPhone and Android, in the app and in the browser. It works the same whatever the brand of phone.
- Improvement
Android, in Chrome: photos and videos taken without leaving the page
On an Android phone short of memory, opening the camera from Chrome could reload the page and lose the photo. Photos and videos are now taken within the page itself.
- Redesign
Linen: the tabs grouped into three families
The Linen page had nine tabs in a single row. They are now grouped into three families: Stock, Needs and Settings, with their tabs just below.
- Feature
Checklist times and prices: a supplement on top of the base price
Each cleaning checklist can carry a supplement added to its price: a flat rate (a time and a price), or extra time billed at the client's hourly rate.
- Improvement
Dashboard: the whole team grouped by department, and a clearer summary of the day
The dashboard now has a single view, the spreadsheet grouped by person. Inspectors, maintenance staff and delivery drivers are grouped there just like cleaners, and buttons choose the departments whose people are shown.
- Feature
Checklists: a room's checklist, ticked once
New line type “Checklist (one tick)”: the points to check in a room are written in one frame, the cleaner reads them and ticks the whole list once, with a photo if you ask for one.
- Improvement
Cleaner app: the latest jobs at the property on every inspection
When opening an inspection, the inspector sees the property's last five jobs: who came, when, in what state, and the problems already noted.
- Improvement
Cleaner app: who I'm working with, and how long each person works
When a cleaning is shared between several cleaners, the job card shows the team: “You” first, then each teammate with their hours, and the total time.
- Redesign
Cleaner app: the cleaning start time in large print, and the guests' times
The card of each of today's jobs now has a light background. It shows the cleaning start time in large print, between the check-out time of the guest who leaves and the check-in time of the one who arrives, with the time left to spare.
- Feature
Linen: the log of everything that moved in stock
A new “Log” tab brings together every linen movement, in every place, and says for each one whether it was done by hand, in the field or automatically. A correction now asks for its reason.