Before
Every morning, the housekeeper copied the list of check-outs and stayovers onto worksheets, then walked the floors to find out how far each room attendant had got. Reception called the housekeeping office for every early arrival.
All businesses
Hotels
Independent or chain hotel, your housekeeping starts again every morning: a room plan to hand out to room attendants, check-outs and stayovers to work through, early arrivals to plan for, and a housekeeper who must inspect every room before making it available.
Your needs
What really matters in your business.
- 01
A room plan ready every morning
Check-outs, stayovers, blocked rooms: the split between room attendants must be fair and reflect the real workload of each room. An absence? The rooms go first to the planned replacements.
- 02
Prioritise arrivals
An early arrival or a regular guest expected at noon: these rooms go first, and reception needs to know when they will be ready.
- 03
The housekeeper's inspection
A room is only available once inspected. Dated photos and a checklist let the housekeeper approve quickly, and send a room back for a redo without going up to every floor.
- 04
Linen and the linen room under control
Sheets, duvet covers and towels per floor, laundry returns, losses: what leaves the linen room is counted and ends up in the right place.
A typical case
Eighty rooms, a room plan written by hand
This situation is a typical case, built from this line of business. It is not a testimonial: no company is named, and no figure is attributed to a real client.
With The Big One
PMS bookings create the day's jobs, the room allocation is proposed before the shift starts and everyone sees their rooms on their phone. The housekeeper inspects from photos, and progress can be followed live.
A day
How it works, in practice.
07:00
The room plan is ready
The day's check-outs and stayovers are shared among the room attendants, floor by floor, according to each person's workload.
09:00
Early arrivals go first
Rooms expected early are handled first, without calls between reception and the housekeeping office.
12:00
The housekeeper inspects
She approves finished rooms from photos, sends back those that need a redo, and sees the progress of each floor.
15:00
Everything is ready for check-in
Inspected rooms are ready for sale, missing linen is reported, and the day closes without surprises.
What it changes
Three differences you notice quickly.
A fair split
Everyone receives a comparable workload, calculated on actual check-outs and stayovers.
Fewer trips for the housekeeper
Inspection is done from photos, and redos go to the right person.
Reception kept informed
Room progress can be followed live, without calling the housekeeping office.
Recognise your day-to-day?
Read next
The features that matter here.
Planning & assignment
The day planned before your first coffee.
Bookings imported, cleanings slotted between stays, cleaners suggested automatically: you approve, the team receives its jobs.
Learn moreQuality
Oversights spotted before the guest arrives.
Every job leaves a trace: photos, report, reviews. You know what was done, by whom, and how.
Learn moreLinen & rounds
The right linen, at the right property, before the cleaning.
From stock to delivery, linen follows the jobs instead of slowing them down.
Learn moreOther businesses
Frequently asked questions
The questions we get asked.
Switch to the 1.
Scheduling, rounds, linen, photos and finance: leave your details and we will call you back to see what The Big One changes for your properties.
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