The Big One
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Planning & assignment

Alerts & tracking

A cleaning tracking app that surfaces delays, cleans without a cleaner and undelivered linen, in the order to handle them, before guests arrive.

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A woman in glasses, sitting at her desk in front of a laptop, checks her phone.

The problem

The property not ready, discovered at check-in

A forgotten cleaning does not show in a spreadsheet: it is discovered when the guest calls from the doorstep. In the meantime, nobody knew the cleaner never arrived, or that the linen was never dropped off.

What it does

The essentials, in three points.

Cleans not started are spotted

A cleaning that has not started at the planned time becomes an alert, not a bad review.

Gaps in the schedule visible

A cleaning left without a cleaner appears in the feed: it is no longer discovered at check-in.

Linen tracked too

Undelivered linen or missing linen reported on site: linen alerts arrive in the same place as cleaning alerts.

How it works

In the order it happens.

  1. 01

    Gaps are raised

    Delay, job without a cleaner, undelivered linen or reported shortage: each gap becomes a line in the feed.

  2. 02

    The feed puts them in order

    Each alert shows the property and the job involved, so you know what to handle first.

  3. 03

    You start with the feed

    In the morning, the screen shows what to handle first, before the day's check-ins.

  4. 04

    You fix it, then file it

    You send someone or reassign the job, then you file the alert once handled.

Who it is for

The businesses that use it most.

In the same section · Planning & assignment

Frequently asked questions

The questions we get asked.

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