The Big One
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Quality

Guest reviews by cleaner

Track Airbnb cleanliness cleaner by cleaner: every guest review is linked to the clean that prepared the stay, for a cleanliness rating per cleaner and per property.

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A smiling guest, sitting cross-legged on a bed, has breakfast in a well-kept bedroom.

The problem

A poor cleanliness rating, but whose?

A property is prepared by several cleaners over the weeks. When a guest complains about cleanliness, the rating falls on the property and nobody knows which clean was involved. Feedback to the team stays vague, and the problem comes back.

What it does

The essentials, in three points.

The right clean, the right cleaner

The review does not stop at the property: it goes back to the visit just before the guest arrived.

Two views

By cleaner to see who keeps the standard, by property to spot where it slips.

Facts for team follow-up

The cleanliness rating complements photos and inspections: a conversation with a cleaner is based on their own stays.

How it works

In the order it happens.

  1. 01

    The guest rates the stay

    Their review is about a specific property and stay.

  2. 02

    The review is linked

    It is connected to the clean that prepared that stay, and so to the cleaner who did it.

  3. 03

    Ratings add up

    Cleanliness rating per cleaner and per property: trends show over the stays.

  4. 04

    You discuss it with the team

    A falling rating for a cleaner or a property is discussed with the photos and inspections of the visits concerned.

Who it is for

The businesses that use it most.

In the same section · Quality

Frequently asked questions

The questions we get asked.

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